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White Papers

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Know about the next big thing in your industry

It is our thought leadership that strengthens our service portfolio and consulting practice. See what is trending and find solutions to your specific business problem in some of these white papers.

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Our Work

The BPO industry has evolved from being cost arbitrage focused to customer impact focused under the guise of customer experience and process ownership. The terms BPO 4.0/industry 4.0 have all led to BPO/KPO operators moving up the value chain and doing things far beyond traditional contact center processes. Since the boom of social media in 2006 to what mainstream social networking sites have flourished in to, both marketing and brand care teams are engaging with social media audiences to provide lasting customer experiences. Read more about the role of social media in Customer Support.

Download

Know about the next big thing in your industry

It is our thought leadership that strengthens our service portfolio and consulting practice. See what is trending and find solutions to your specific business problem in some of these white papers.

Download

Know about the next big thing in your industry

It is our thought leadership that strengthens our service portfolio and consulting practice. See what is trending and find solutions to your specific business problem in some of these white papers.

Download

Next-gen Initiatives to Build Smarter Digital Service Desk of the Future

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Industry 4.0 and the Role Of BPS!

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Retail Multi-Channel Fulfillment Strategy

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A holistic Retail solution

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Next Generation Contact Centre Solution Framework

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Check out Tech Mahindra’s comprehensive approach towards bettering the Healthcare industry

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Disruptive Approach to Personal Banking

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Digitizing E-commerce

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Realign CPG: Achieve Optimal Customer Satisfaction, Maximize Margins and Meet Growth Targets

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Blockchain and the Benefits it brings to F&A teams across Industries

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Automating Accounts Payable – Leaving the Paper Jam Behind

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Digital Disruption influencing CX for Healthcare Industry – Tech Mahindra BPS Solutions seamlessly humanizing digital patient experience.

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TechM BPS Change Management Practice

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Cognitive Automation for Operation Risk-Management – AI BASED PROCESS SURVEILLANCE IN TRADE LIFECYCLE

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Big Data and its Role in Effective Governance

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Finance and Accounting

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Internet of Things (IOT) – Enabling Smart Value Chains

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RPA -Turning into the Bot assisted business

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