Utility and Energy sectors, like other businesses, want to improve their systems and become better, advanced and customer centric. They desire to adapt advanced analytical practices and find solutions to speed up nuisance resolutions in the grids, and improve their market stay and performance. These businesses are in dire need of experienced reformation players such as TechM BPS.
Shifting from asset oriented to service oriented business model
Offer personalized customer interactions
Use of Analytics, AI and RPA to build more robust operational eco-systems
Optimize cost and improve efficiency and productivity
We can help by Reimaging Energy and utility business by blending Digital and Advanced Analytics, Compliance and Intelligent Automation. Our proven experience in Utility IT services and Automation service delivery allowing you to extract the maximum from your process and technological infra.
Automated RPA assessment tool
Speech & text analytics and reporting tools
Analytics driven - BI tools
Advanced RPA platforms (UNO, SOCIO)
Hybrid technology bots & chatbots (Avaamo)
Work flow management tool
Consulting led due-diligence
Benchmarking and goal setting parameters
IT BPS synergy solutions
RPA Lean synergy solutions
Customized RPA delivery methodology
Customized RPA pricing models
We offer a personalized and digitalized CX with our unique customer experience management framework CareXA. The CX transformation is delivered by unifying multiple customer touch points and creating a communication channel that is available 24/7.
At TechM BPS, we strongly believe that for organizations to grow at a fast pace, Lean and Automation synergy will have to go hand in hand, so as to empower each other and the operational infrastructure on the whole. Lean methodology revamps an existing process making it more streamlined, efficient, fast and RPA ready. Automation further amplifies these pros by reducing redundancy, repetition and errors. Some of the broad benefits of this synergy are:
Lesser chances of failure at later point of the journey
Improved process maturity helps to identify Right Fit technology
Stable and sustainable process enables smooth delivery of Intelligent Automation
No significant change in process post automation deployment
Most efficient use of bots
Easy to run continuous improvement post deployment
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