Energies, Utilities & OilEnergies, Utilities & Oil

Energies,
Utilities & Oil

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Utility

Utility and Energy sectors, like other businesses, want to improve their systems and become better, advanced and customer centric. They desire to adapt advanced analytical practices and find solutions to speed up nuisance resolutions in the grids, and improve their market stay and performance. These businesses are in dire need of experienced reformation players such as TechM BPS.

Some of the key trends in this area are

Shifting from asset oriented to service oriented business model

Offer personalized customer interactions

Use of Analytics, AI and RPA to build more robust operational eco-systems

Optimize cost and improve efficiency and productivity

THE TechM BPS EDGE

We can help by Reimaging Energy and utility business by blending Digital and Advanced Analytics, Compliance and Intelligent Automation. Our proven experience in Utility IT services and Automation service delivery allowing you to extract the maximum from your process and technological infra.

Process

Automated RPA assessment tool

Speech & text analytics and reporting tools

Analytics driven - BI tools

Advanced RPA platforms (UNO, SOCIO)

Hybrid technology bots & chatbots (Avaamo)

Work flow management tool

Technology

Consulting led due-diligence

Benchmarking and goal setting parameters

IT BPS synergy solutions

RPA Lean synergy solutions

Customized RPA delivery methodology

Customized RPA pricing models

Transformation areas to focus for Utility suppliers

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TechM BPS

We offer a personalized and digitalized CX with our unique customer experience management framework CareXA. The CX transformation is delivered by unifying multiple customer touch points and creating a communication channel that is available 24/7.

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Lean & Automation synergy for total transformation

At TechM BPS, we strongly believe that for organizations to grow at a fast pace, Lean and Automation synergy will have to go hand in hand, so as to empower each other and the operational infrastructure on the whole. Lean methodology revamps an existing process making it more streamlined, efficient, fast and RPA ready. Automation further amplifies these pros by reducing redundancy, repetition and errors. Some of the broad benefits of this synergy are:

Lesser chances of failure at later point of the journey

Improved process maturity helps to identify Right Fit technology

Stable and sustainable process enables smooth delivery of Intelligent Automation

No significant change in process post automation deployment

Most efficient use of bots

Easy to run continuous improvement post deployment

Lesser chances of failure at later point of the journey

No significant change in process post automation deployment

Improved process maturity helps to identify Right Fit technology

Most efficient use of bots

Stable and sustainable process enables smooth delivery of Intelligent Automation

Easy to run continuous improvement post deployment

TechM BPS RPA delivery approach

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Our Success

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