The industry is facing tough competition from new disruptive hospitality service providers, low customer retention, high costs, the need to differentiate from competition and offer innovative and unique services from increasingly demanding customers.

The TechM BPS Edge

Tech Mahindra Business Process Services provides end-to-end services for the Travel and Hospitality sector through analytics, consulting, and automation.

Workforce Management

  • Multi-channel workforce management

Our core services include:

  • Voice (cloud-based/on premises)
  • Chat/email
  • Social media
  • Mobile apps


  • Web/mobile analytics
  • Predictive analytics
  • Campaign management
  • Sales analytics
  • Social media monitoring and analytics
  • Loyalty management analytics
  • Data segmentation and tracking

Process Maturity Models

  • Process maturity models for
    • Sales
    • Customer service
    • Collections
  • Evaluating capability of and maturity of hospitality business processes

Knowledge Management

  • Digitized knowledge management solution
  • Decision Tree

Intelligent Voice Support

  • Intelligent virtual assistant-multilevel interactive customer assistance
  • Predictive and preview dialer support

Business Intelligence

  • Performance visualization for hospitality
  • Single unified view
  • Dynamic reporting
  • Provide key trends at a click of a button

Non-Voice Support

  • Productive management solution
  • Workflow tool
  • Document management solution