Transform Today to Unlock Success in the Digital Age
The industry is facing tough competition from new disruptive hospitality service providers, low customer retention, high costs, the need to differentiate from competition and offer innovative and unique services from increasingly demanding customers.
Tech Mahindra Business Process Services provides end-to-end services for the Travel and Hospitality sector through analytics, consulting, and automation.
Multi-channel workforce management
Voice (cloud-based/on premises)
Process Maturity Models
Process maturity models for Sales, Customer service, Collections
Evaluating capability and maturity of hospitality business processes
Performance visualization for hospitality
Single unified view
Provide key trends at the click of a button
Social media monitoring and analytics
Loyalty management analytics
Data segmentation and tracking
Digitized knowledge management solution
Intelligent Voice Support
Intelligent virtual assistant-multilevel interactive customer assistance
Predictive and preview dialer support
Productive management solution
Document management solution
Our core services include:
Evaluating capability of and maturity of hospitality business processes
Provide key trends at a click of a button
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