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SMART OPS

Building Higher Velocity and Balancing it with
Stability - Accelerating Innovation through Smart Ops

Smart Ops in Contact Centers is breaking barriers between customer service disciplines while providing seamless transition to digital contact center channels, accelerating time to market, enhancing customer experience and improving quality. Smart Ops is focused on the following goals:

Establish a culture of collaboration, breaking down traditional silos and common measures of success

Accelerate time to market with customer feedback

Reduce TCO by replacing COTS with open source software

Establish a culture of collaboration, breaking down traditional silos and common measures of success

Accelerate time to market with customer feedback

Reduce TCO by replacing COTS with open source software

Create differentiated solutions/assets/IC across various industries

Expand offerings to mobile applications, and on cloud

Develop niche offerings e.g. performance engineering and service virtualization assets

Create differentiated solutions/assets/IC across various industries

Expand offerings to mobile applications, and on cloud

Develop niche offerings e.g. performance engineering and service virtualization assets

The TechM BPS Edge

At TechM BPS we understand how important it is for our customers to adapt to the dynamic customer preferences. However, it is always easy for a customer to adapt to incremental changes, rather than changing the system altogether. Our ADOPT methodology for Smart Ops helps deliver excellent and seamless customer experience.

The TechM BPS Edge

At TechM BPS we understand how important it is for our customers to adapt to the dynamic customer preferences. However, it is always easy for a customer to adapt to incremental changes, rather than changing the system altogether. Our ADOPT methodology for Smart Ops helps deliver excellent and seamless customer experience.

THE FIVE CS OF OUR SMART OPS OFFERING ARE

THE FIVE CS OF OUR DEVOPS OFFERING ARE

Continuous Planning

Continuous Deployment

Continuous Testing

Continuous Monitoring and Feedback

Continuous Integration

Continuous Planning

Continuous Deployment

Continuous Testing

Continuous Monitoring and Feedback

Continuous Integration

Key Offerings

Advisory services

Matruity assessmentRoadmapTool assessmentChange Management

Support Services

Test Environment ProvisioningTest Data ManagementMaintenance of Smart Ops Tools, TrainingReporting

Implementation Services

Process ModelingSolution Map Design and Roll OutUse Case Development and Deployment

Advisory Process Optimization-as-a-Service

Hosting serviceOPEX offering for a Software LicencesAdvisory Implementation Support

Advisory services

Matruity assessmentRoadmapTool assessmentChange Management

Support Services

Test Environment ProvisioningTest Data ManagementMaintenance of Smart Ops Tools, TrainingReporting

Implementation Services

Process ModelingSolution Map Design and Roll OutUse Case Development and Deployment

Advisory Process Optimization-as-a-Service

Hosting serviceOPEX offering for a Software LicencesAdvisory Implementation Support

Our Next-gen Customer Experience Management Framework

CareXa is Tech Mahindra’s next generation customer care solution, with agent virtualization, analytics, assisted interactions and digital channels. See this video to know more.

Our Next-gen Customer Experience Management Framework

CareXa is Tech Mahindra’s next generation customer care solution, with agent virtualization, analytics, assisted interactions and digital channels. See this video to know more.

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