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Smart
Automation COE

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Transforming
businesses with RPA COE

RPA is a mighty but, many at times, a misunderstood technology. Robotic Process Automation is not just about using bots to increase productivity. RPA is a complex technology that involves process standardization, optimization and then, its automation. TechM BPS has adopted an integrated automation practise that offers an advanced blend of Intelligent Automation and Automation Thinking.

TechM BPS Automation Capability

220+

Implementations

7500+

BOTs in operations

~4000

FTEs reskilled

1600+

Front Office Robots

>4 Mn

Transactions/month

Chatbots

Multiple accounts

220+

Implementations

7500+

BOTs in operations

~4000

FTEs reskilled

1600+

Front Office Robots

>4 Mn

Transactions/month

Chatbots

Multiple accounts

Before automation solutions can be deployed, it is first crucial to know the processes that are in need of RPA. It is also important to calculate the extent of automation. The success of RPA solutions depend majorly on the accuracy of this initial analysis. Hence, we deploy our automation solutions in 3 distinct phases:

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Bot Deployment

Bots are an integral part of any RPA solution. Bots, not just limited to chatbots, are your virtual agents who seamlessly execute repetitive and sometimes cognitive tasks with no or partial human intervention. Complexity of a bot depends upon the complexity of the process as well as the desired output. The following would be tentative timelines for deploying a complex bot:

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RPA CoE- Scope of Services

Automation Consulting

  • Process Learning
  • Technology fitment to tool stack

Opportunity Assessment

  • Process Learning
  • Technology fitment to tool stack
  • Process vision and roadmap

Tool Selection

  • RPA tool evaluation
  • Tool cost
  • Product features
  • Ease of development
  • Product roadmap and support

Robotic Roadmap

  • Standards and Framework
  • Review deliverables
  • Approve reusable to Robotic Repository

Automation Consulting

  • Process Learning
  • Technology fitment to tool stack

Opportunity Assessment

  • Process Learning
  • Technology fitment to tool stack
  • Process vision and roadmap

Tool Selection

  • RPA tool evaluation
  • Tool cost
  • Product features
  • Ease of development
  • Product roadmap and support

Robotic Roadmap

  • Standards and Framework
  • Review deliverables
  • Approve reusable to Robotic Repository

Cost Benefit Analysis

  • RPA tool evaluation
  • Onshore/offshore mix of resources
  • Maintenance costs
  • % of automation
  • Yearly savings/costs

Organization Transition Plan

  • Training Client Personnel on assessment
  • Communication Plan
  • Run book for production robots

Delivery Governance

  • Change management
  • Robot upgrades
  • Stabilize the production robots

Script Building Block

  • Develop Frameworks and components for application access
  • Reusable Common Functions

Cost Benefit Analysis

  • RPA tool evaluation
  • Onshore/offshore mix of resources
  • Maintenance costs
  • % of automation
  • Yearly savings/costs

Organization Transition Plan

  • Training Client Personnel on assessment
  • Communication Plan
  • Run book for production robots

Delivery Governance

  • Change management
  • Robot upgrades
  • Stabilize the production robots

Script Building Block

  • Develop Frameworks and components for application access
  • Reusable Common Functions

Guide Assist – Chatbot

CoE-Implementations
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