Transforming Retail Businesses and Delivering Excellence
Million through cross-sell
Million annual cost reduction through 23% reduction in workload
increase in CSAT scores based on call efficiency
sales conversion performance
increase in CSATscores based on callefficiency
Second-largest big-box retailer in the US
A leading parent company with 13 dynamic, eCommerce retail brands in the US
A multinational electronic commerce company in the US
A leading Canadian apparel retail business group
A leading department store chain in the US
A leading chain of retail home improvement and appliance stores in the US
A leading British multinational grocery and general merchandise retailer
A leading electronic commerce company in India
Robotic process automation (RPA)
Universal agent strategy
Process re-engineering
Self-help – IVR, VIVR, Chatbots
Digital channel and social media
Scalable global support model
Skin-in-game approach with service commitments
Enhance Quality, Training, WFM/Reporting and Analytics to plan and deliver value to customers
Feedback management
Billing management
Churn/retention management
Campaign management
Fraud management
Thank you for registering for the Work at Home Webinar scheduled for 22 April 2020. We will share the webinar details with you on your email address on 20 April 2020. Let’s connect soon!
Thank you for your message. It has been sent. We will get back to you soon!
Thank you for registering for the webinar – Tech Mahindra Digital Process Transformation Capabilities. We have sent the webinar details to your email address.
So please mark your calendar for 02 April 2020, 11 AM CET | 3: 30 PM IST.
