Transforming Retail Businesses and Delivering Excellence
Million through cross-sell
Million annual cost reduction through 23% reduction in workload
increase in CSAT scores based on call efficiency
sales conversion performance
increase in CSATscores based on callefficiency
Second-largest big-box retailer in the US
A leading parent company with 13 dynamic, eCommerce retail brands in the US
A multinational electronic commerce company in the US
A leading Canadian apparel retail business group
A leading department store chain in the US
A leading chain of retail home improvement and appliance stores in the US
A leading British multinational grocery and general merchandise retailer
A leading electronic commerce company in India
Robotic process automation (RPA)
Universal agent strategy
Process re-engineering
Self-help – IVR, VIVR, Chatbots
Digital channel and social media
Scalable global support model
Skin-in-game approach with service commitments
Enhance Quality, Training, WFM/Reporting and Analytics to plan and deliver value to customers
Feedback management
Billing management
Churn/retention management
Campaign management
Fraud management
