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UNO

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Automate Intelligently

Customer experience is critical but underserved by technology. The most common challenges faced by Contact Centres are:

Higher Average Handling Time(AHT)

Effort-intensive operations

Error-prone processing

Higher operational costs

Bad customer experience

This is where robots come into picture. Robots can mimic human action, in processes with precision and reliability that exceeds human capability. These robots are deployed on typical “robotic” jobs that are manual, repetitive, data & time-intensive, but based on business rules.

How Does Uno Work?

UNO is Tech Mahindra’s Robotic Process Automation solution, which helps manage CCO operations effectively and efficiently in back and front office scenarios, thereby improving average handling time and customer experience. Some of the key features of UNO are:

Combined capability of robotic process automation (RPA) and desktop unification

Suitable for front office as well as back office operations

Does not require integration with IT stack

Faster and error-free execution of tasks

Shorter cycle time to deploy, compared to IT-driven automation

Doesn't require any process changes

Combined capability of robotic process automation (RPA) and desktop unification

Suitable for front office as well as back office operations

Does not require integration with IT stack

Faster and error-free execution of tasks

Shorter cycle time to deploy, compared to IT-driven automation

Doesn't require any process changes

Why TechM BPS?

Reduction in Average Handling Time by 20% to 30%

Increase in productivity by 20% to 30%

Enhance customer experience

Complete automation of repetitive tasks and partial automations for cognitive input requirements

Non-intrusive and highly secure tool which doesn't need any integration with IT systems

Graphical automation designer for rapidroll out

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