Customer experience is critical but underserved by technology. The most common challenges faced by Contact Centres are:
Higher Average Handling Time(AHT)
Higher operational costs
Bad customer experience
This is where robots come into picture. Robots can mimic human action, in processes with precision and reliability that exceeds human capability. These robots are deployed on typical “robotic” jobs that are manual, repetitive, data & time-intensive, but based on business rules.
UNO is Tech Mahindra’s Robotic Process Automation solution, which helps manage CCO operations effectively and efficiently in back and front office scenarios, thereby improving average handling time and customer experience. Some of the key features of UNO are:
Combined capability of robotic process automation (RPA) and desktop unification
Suitable for front office as well as back office operations
Does not require integration with IT stack
Faster and error-free execution of tasks
Shorter cycle time to deploy, compared to IT-driven automation
Doesn't require any process changes
Reduction in Average Handling Time by 20% to 30%
Increase in productivity by 20% to 30%
Enhance customer experience
Complete automation of repetitive tasks and partial automations for cognitive input requirements
Non-intrusive and highly secure tool which doesn't need any integration with IT systems
Graphical automation designer for rapidroll out
Learn more about the advantages of UNO:
Thank you for registering for the Work at Home Webinar scheduled for 22 April 2020. We will share the webinar details with you on your email address on 20 April 2020. Let’s connect soon!
Thank you for your message. It has been sent. We will get back to you soon!
Thank you for registering for the webinar – Tech Mahindra Digital Process Transformation Capabilities. We have sent the webinar details to your email address.
So please mark your calendar for 02 April 2020, 11 AM CET | 3: 30 PM IST.