Ritesh Idnani is a seasoned executive with more than two decades of experience in technology and technology-enabled business services.
He has worked across IT services, BPO, SaaS / BPaaS, outsourced product development, engineering R&D and automation / cognitive computing businesses.
He has worked in start-up, growth and turnaround environments and has grown businesses from scratch to a billion dollar at industry leading margins. He is one of the few executives, globally, with exposure to both services (applications, infrastructure and process) and product businesses. He has worked in large public companies as well as in VC / PE backed private companies.
At TechM, he is responsible for driving the Business Process Services and Products and Platforms organization globally, a group of more than 44,000 associates and 160+ clients.
Business Leader – Tech Mahindra Business Process Services
Birendra leads Tech Mahindra Business Services (TechMBS), a wholly owned subsidiary of Tech Mahindra providing Customer Management Services to Fortune-100 companies.
He also leads Marketing, M&A, Technology, Analytics and Service lines like CX and Service Desk for the BPS business of Tech Mahindra. He has spent 15 years in the organization, managing multiple portfolios.
Birendra is passionate about pushing the limits in driving fantastic people, customer and shareholder experiences. He has been instrumental in driving Digital Transformation at TechMBS, led the integration of TechMBS with Tech Mahindra post acquisition and has led the overall growth of TechMBS. He has led large transformation programmes for customers that have led to significant improvement in Customer Experience, Reduced Costs and Increased Profitability for our clients.
Birendra is passionate about driving digital transformation in the customer management world and making TechMBS a great place to work. He incubated Carexa, Tech M’s proprietary Customer Management Framework which is loved by our customers. Under his stewardship, TechMBS has been recognized as one of the world’s greatest places to work by Gallup.
For his outstanding contribution to the overall business, Birendra has been awarded the Tech Mahindra Associate of the year in 2015.
He has 18 years of work experience spanning industries like Financial Institutions, IT, ITeS and Telecom. He is a Bachelor in Engineering from NIT, Bhopal and an MBA in Marketing and Strategy from IIM Lucknow.
Head – Communications, Media And Entertainment Global Operations
Sohit heads the CME (Communication, Media & entertainment) vertical at Tech Mahindra Business Process Services (BPS).
Sohit has been instrumental in driving business growth across all major geographies via his astute focus on Customer Relationship and Delivery Excellence. A strong proponent of doing things differently, he has led the adoption of new age technologies in various aspects of the BPS business cycle – benefitting all the stakeholders – clients, customers and the organization. A lot of his initiatives focus on deployment of industry leading platforms, robotics, AI tools & Analytics to bring about significant cost transformation and customer experience enhancement.
Sohit’s exemplary people focus has led to the creation of a strong and high performing motivated workforce. He has won multiple awards including the prestigious BPS Leadership award at Tech Mahindra.
Prior to Tech Mahindra, Sohit has had professional stints at GE Shipping, India’s largest private sector shipping company and vCustomer, a leading third party Customer Management Solution provided at that time.
In a career spanning more than 2 decades, he has held leadership positions in diverse industries such as BPS, and Shipping & Logistics. Sohit did his schooling from the prestigious Mayo College, Ajmer and holds a Masters in Management from the Indian School of Business, Hyderabad.
Group Head | Strategy, M&A and Enterprise Operations
Experienced professional and celebrated people leader with over 17 years of diverse, multi-functional and multi-sector experience. Has held roles of increasing responsibility across – Strategy, Mergers & Acquisitions, …
MIS & Analytics, Performance Management, Operations, Testing & Capabilities, Business Transformation, Process Excellence, Finance, and Talent Recruitment & Management.
Currently as the Global Head of Strategy, M&A and Enterprise Operations – he is responsible for the Overall Strategy for all the Group businesses leading into the NEXT Normal, as well as driving the E2E Customer Service Delivery for clients in domains ranging from BFSI to Health & Life Sciences, Travel-Transport-Logistics, Hi-Tech and Service Desk. His areas of focus include growth driven by cross-sector M&A deals, diversification of the Alliances and Location Strategy, ongoing assessment of the Competitive Landscape and the Strategic Planning Process. He is also responsible for delivery on the existing service delivery coupled with new value propositions to existing clients and new value propositions to new clients.
Exceptional performance and outstanding Talent Management over the last many years was recognized and rewarded by the Chairman’s Award (individual) as well as the Chairman’s Award for Innovation (team) while at American Express.
Global Head – Business Excellence
Head Business Excellence function, which is responsible for design & implementation of delivery excellence strategies, customer experience transformation, Quality, WFM & Business Intelligence (BI) functions.
Team comprises of 500+ Analysts, Coaches, Specialists & Consultants. Business Excellence function is also responsible for delivering high impact business improvement projects, industrialization of processes, benchmarking, risk assessment & performance management.
Group Head: Business Transformation Services (Consulting), Pre-Sales and Solutioning, Capability Expansion.
Brij leads Business Transformation Services team providing consulting services to customers and helping them transform their front, middle and back office operations.
He also leads the pre-sales and solutions team that is responsible to provide support to sales team in coming up with compelling and disruptive proposals for new business.
He has 20+ years of work experience in BPO industry across various domains and has been with BPS for 12+ years managing multiple portfolio.
Brij has been instrumental in setting up the consulting division with in the BPS grounds up. He has also led the Quality and Process Excellence team globally for the BPS. Currently, he leads critical digital transformation initiatives across all clients.
He is a certified Lean Six Sigma Master Black Belt.
Group Head – APAC Region
Anand Achuthan is the Group Head for Tech Mahindra Business Process Services (TechM BPS) and represents the company for the APAC region.
He is responsible for growing the business with key focus on creating long-term partnerships with existing and incoming clientele through personalized digital transformation and flexible solution offerings.
He has been with Tech Mahindra for 15 years with more than a decade spent in Philippines. Anand has successfully broken the barrier of cultural perceptions working in an Indian organization into a localized and modern way of management tailor-fitted for the local employees in the BPO industry.
Amongst his core strengths which includes tactical planning and analysis, customer-centricity and leadership building, Anand leads the forefront in leveraging positive change within the APAC operations through various employee-first blueprints aimed to promote growth and development along with self-reliance within the local workforce.
Prior to expanding Tech Mahindra operations into the Philippines and rest of APAC, Anand was responsible for managing and expanding the business across different customer lifecycle management stages globally and leading the transformational journey through effective implementation of business-changing stratagems across several different verticals across multiple locations with Spectramind, Wipro and vCustomer.
Head Sales – EMEA
Prabhjinder leads Sales for the EMEA region for Business Process Services (BPS) at Tech Mahindra.
An astute and diligent sales leader having spent over 10 years at Tech Mahindra across a variety of market making roles, he is currently responsible for driving growth in the EMEA (Europe, Middle East and Africa) region. Prabhjinder has been responsible for the launch and customer onboarding for Tech Mahindra’s operations in Greenfield locations spanning across Hungary, Northern Ireland, Republic of Ireland and Germany.
Prabhjinder has over 18 years of experience in the BPO industry with exposure to a variety of industries spanning FS, Telecom, Retail and CPG, Manufacturing and Healthcare amongst others across Tier 1 service providers and has been helping CXOs transform their operations underpinned by enhancement of Customer Experience and Increase in growth and profitability using Next Generation offerings with industry recognised Automation, and Robotics, BPaaS and partner enabled solutions..
Prabhjinder is a Bachelor in Engineering from IIT, Banaras and an MBA in Marketing and Strategy from IIM Calcutta.
Head – Human Resources
Suchitra Kerkar heads HR for Tech Mahindra Business Process Services (TechM BPS).
She is also a member of the Board of Directors for TechMBS (subsidiary company of BPS).
She started off her journey in Tech Mahindra family as a part of the TechMBS team since Oct 2011 while it was Hutchison Global Services and has played a key role over the last few years in shaping the People agenda for the organization. In her current role, she is responsible for the overall People Function areas that cover facets of talent management including acquisition, engagement and development. Her key achievements include introduction of innovative people practices and policies and opportunities for people to learn and grow. Under her leadership, we have been awarded by Gallup as a “Great place to work” twice over in 2016 and 2017.
Suchitra comes with an experience of over 25 years in the field of HR. She holds a Master Degree in Medical & Psychiatric Social Work from TISS. In her past, she has been associated with Manufacturing, IT and BPO organizations with brands such as IBM, WNS, Xansa and Otis Elevators. She is a post graduate from TISS and is a certified Executive Coach from ICF with a PCC credential.
She is a firm believer that people are key enablers of change and harnessing their talent is a critical step towards culture building. Her objective is to find the spark to make people feel incredible about themselves and ignite their passion to giving them a meaning in life. This in turn will influence and impact them to deliver the best in their careers.
Sr. VP – Finance & Legal
Anil heads the Finance function of Business Process Services (BPS) at Tech Mahindra Ltd & leads the Finance & Legal, Facilities & Business Assurance of Tech Mahindra Business Services Ltd.
(TechMBS), a wholly owned subsidiary of Tech Mahindra Ltd. providing customer management services to Fortune-100 companies. He has spent 16 years in the organization and has been among the key personnel for setting up TechMBS.
Anil is engaged in profitability improvement, financial planning, working capital management, treasury, taxation including litigation, contract negotiations, revenue assurance, risk management & information security. He has been instrumental in creating fiscal discipline in the finance function & operational competence in facilities function. He partners with business heads & contributes to their business & pricing strategies.
Anil is passionate about driving automation in areas which can result in efficiencies and customer delight. He has transformed functions under his domain by encouraging massive automation resulting in quick outcomes, accurate information and prompt decision making. He strongly believes in engagement with his team & ensures their professional development.
He has 25 years of work experience spanning in areas such as tax consulting, financial services, telecom, IT &, ITeS. He is a qualified Chartered Accountant, Cost Accountant & Company Secretary.
Global Head – Transition, Shared Services And International Delivery Locations
Amit love new ideas, concepts and innovative ways of doing things and this is exactly what he does at Tech Mahindra.
Amit is the global head for all international locations & heads shared services for Tech Mahindra. He also leads the Transition team for TechM BPS. Amit is a multidisciplinary executive with a demonstrated ability to create measurable value via sustainable operating models, revenue generation, profit optimizations and global partnerships in highly competitive markets.
Amit has been with Tech Mahindra for the last 11 years and has been instrumental in our growth journey. He has been leading the charter for expanding in new geos and acquisitions for BPS. He has successfully led two acquisitions and set up of 20+ delivery centers across the globe including some recent expansions in Waterford and Budapest in Europe.
Amit has championed the Shared Service Model for our customers and has helped them in their transformation journeys. At the same time, he has also consolidated all internal support functions into a consolidated & standardized shared service unit which includes areas like Finance & Accounting, Visa & Immigration and Service Desk etc. Employee Care & Out of the Box Thinking are integrated deeply in his DNA.
Amit has won multiple awards including the prestigious Business Creator & Unique Creation Award. Notable achievement is winning first prize from Mahindra Group & Ross School of Business, Michigan University for his project on creating a new business model generating non-linear revenue.
With over 19 years of work experience, Amit has extensive experience in areas of BPO (customer service & Tier 1 helpdesk), Consulting & Software Development. In his career span Amit has worked with organizations like Exl Services, TELUS International & 24/7 Customer and has significant management experience in building, running & ramping up businesses across the globe. He is a trained Six Sigma Black Belt & Aspect Certified WFM Professional.
Head – Support
Abdul Latif is a seasoned professional with more than two & half decades of experience in manufacturing, technology and IT-enabled & BPO services.
As the CRE lead, he has worked on green field projects and also in start-ups. He has extensive exposure & experience on projects, Operation & Maintenance of large sites and remotely managing multiple delivery locations.
Latif has been managing the Corporate Real Estate & Support Services for over 15 years in this role including strategic planning and execution & manages all corporate real estate transactions globally. He manages the transaction process end-to-end, including strategy development, project planning. He also ensures compliance with corporate standards and procedures related to design and manages Corporate Lease Management / Administration and occupancy monitoring.
Latif has done his Masters in Social Work from Jamia and LL.B from University of Delhi, majoring in HR & Corporate Laws.
Business Leader – Tech Mahindra Business Process Services
Head – Enterprise Global Operations
With a resolute focus on end-customer delight, Vijay Rangineni, rallies the entire organization towards the objective of undertaking wing-to-wing ownership of key customer relationships
Leveraging more than 25+ years of global operations and leadership experience in the service industry, Vijay helps BSG create compelling propositions that deliver lasting value to customers. With an equally strong belief – in Associates as key drivers of customer value – Vijay devotes substantial time on the operation floors, engaging with and motivating Associates to stay focused on deliverables. A firm believer in the language of metrics, Vijay guides teams in the creation of frameworks to evaluate their performance and undertake consistent process improvement initiatives.
Prior to Tech Mahindra, Vijay worked with Fortune 100 organizations like American Express, Morgan Stanley and GE India focusing on critical assignments and turnaround stories ranging from Delivery to Technology and Business Process Re-engineering.
At American Express, Vijay operated from Chicago gaining experience in Operations, Finance, Marketing, Project Management and Technology. He was part of the pioneering team that propagated offshoring as a strategic imperative to improve quality.
At Morgan Stanley, he set the pace by focusing on bringing down fraud rates and effecting operational changes that would benefit the bottom line. He was also responsible for certain key processes like collection strategies that helped the organization save collection losses.
At GE India, Vijay led multiple customer segments, including credit cards, home loans, private loans and auto loans.
He is a Bachelor in Engineering from JNTU, Hyderabad and also holds a Master’s degree in Industrial Engineering from University of Texas. He also has an MBA in Marketing and Strategy from Kellogg School of Management. He has addressed many international industry forums and seminars on Operational Excellence.
Global Head – Business Excellence
Head Business Excellence function, which is responsible for design & implementation of delivery excellence strategies, customer experience transformation, Quality, WFM & Business Intelligence.
Group Head – APAC Region
GLOBAL HEAD ALLIANCES & SALES HEAD – AMERICAS, APC & ANZ
Vishal Kapoor is the Senior Vice President of Sales and Alliances for Tech Mahindra Business Process Services (TechMBPS).
Vishal has over 18 years of extensive experience in multiple geographies including Asia Pacific, EMEA and Americas.
He has deep experience in business transformation and consulting for the IT and BPO/ KPO spaces with a focus on Product Management, Analytics, Digital, Marketing, Operations and P&L leadership in diverse industries.
Prior to Tech Mahindra, Vishal led various business and initiatives across Concentrix, Dell and Wipro. At Concentrix he was responsible for Sales, Digital and Analytics. At Dell he was responsible for Global Sales and Transformation services. At Wipro he headed the strategic business unit for Transformation Services that was chartered with delivering strategy and differentiated solutions for next generation customer experience. Prior to that, Vishal was responsible for large account management in the Hi-Tech/Media & Entertainment vertical for Wipro.
In his early years Vishal worked in the Technology and Services industries with responsibilities traversing Sales & Account Management, Marketing and Revenue Management.
She is also a member of the Board of Directors for TechMBS (subsidiary company of BPS). She started off her journey in Tech Mahindra family as a part of the TechMBS team since Oct 2011 while it was Hutchison Global Services and has played a key role over the last few years in shaping the People agenda for the organization. In her current role, she is responsible for the overall People Function areas that cover facets of talent management including acquisition, engagement and development. Her key achievements include introduction of innovative people practices and policies and opportunities for people to learn and grow. Under her leadership, we have been awarded by Gallup as a “Great place to work” twice over in 2016 and 2017.
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