Meet m.ai.a, an intelligent voice assistant for superior CX that is designed to deliver a quick, consistent & seamless experience by engaging in natural interaction with customers. Powered by Artificial Intelligence (AI) & Machine Learning (ML), m.ai.a is capable of handling urgent to complex issues with a cognitive ability to understand conversations of various intent in multiple languages.
While businesses are constantly looking to do more with less, which means greatly increasing operational efficiency, cost effectiveness and the bottom line, customers look for fast and personalized resolves to issues. m.ai.a can increase an organization’s revenue growth through cross selling and upselling with no compromise on the speed and accuracy of delivery to customers. Therefore, adding an undisputed NextGen digital layer to the conventional systems of customer support.
Reducing wait time by making m.ai.a the first point of contact.
m.ai.a evolves with learning from past and present interactions.
Issues needing human intervention are passed to the right agent with detailed context.
Repetitive tasks can be easily done by m.ai.a leaving agents to support complicated activities.
m.ai.a improves contact centre management.
Better delivery of customer support increases brand recall value.
The growing awareness of voice technology and assistive systems in the market is making the adaptability of Voicebots like m.ai.a, an unchallenged transition in customer centers. Technology is continuously shifting consumer behavior, which is affecting how customers interact with brands. m.ai.a’s unique feature to configure according to customer workflow, journey and type of interaction makes it a convenient and ready to implement model in customer centers. m.ai.a can also learn multiple processes to cater to various queries while directing complicated interactions to the right agent.
m.ai.a can be implemented across industry verticals as it can commit to advanced customer service management strategy.
Download the m.ai.a Brochure to know more
Seamless & Instant Scalability.
Reduction in training costs for customer service representatives.
Reduce chances of human errors.
Reducing steep rates of night, weekend & Holiday shifts.
Around the clock support without interruption.
Easily configured according to process and customer journey.
Next Gen automation to add a transformation layer of digitizing the user experience and optimize cost.
Year-over-year return on efficiency and more...
Due to COVID-19 crisis, the risk of conventional method failure is higher than normal. The uncertainty now is presenting enterprises with both risks and opportunities to create a long-term benefit from increased customer brand perception and loyalty. However, it is efficiently achievable only with agile decision and Nxt Gen Technology.
Let us help you in transforming your contact center into a next gen automated superior experience.
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Thank you for registering for the webinar – Tech Mahindra Digital Process Transformation Capabilities. We have sent the webinar details to your email address.
So please mark your calendar for 02 April 2020, 11 AM CET | 3: 30 PM IST.