Re-inventing the back office leveraging Intelligent Automation

Automation is not the latest buzz word to take the industry by storm. It has always existed in some form or shape. It keeps evolving and it keeps transforming itself. The reason it is in the news today is because what used to be behind the scenes has taken the front seat. What was regarded as just a savings and efficiency enabler is today a revenue generator.
This is all thanks to the widening gap of legacy systems sitting in piles across organizations. Call it Intelligent; call it AI infused or call it Cognitive.

What Automation has done at the most basic level is plugging the gaps between the various siloed systems, taken people out of the equation, increased accuracy and saved time, to say the least.
Back office in organizations have been at the receiving end of most benefits due to automation, as most manual, repetitive and process oriented tasks get done out there. Automation is no longer just about RPA but an amalgamation of in-house solutions, RPA, AI, Analytics and products available in the market.

Join us to learn how we bring the leading RPA tools, in house developed point solutions, AI technologies, and market products to drive digital transformation for the back office space and overall organization. Let’s look at some examples on how we mapped different technologies and automation for our digital transformation journey.

We call it 'Integrated Automation'.

Event: 21st May, 2PM to 3PM


Sagar Paul, General Manager - General Manager, Systems Delivery & BRT
Tech Mahindra Business Process Services

His transformational tools include Chat Bots, WFM, QM, Analytics and Visualization across Verticals, RPA and IVR. He has single handedly led delivery of multiple projects for globally based clients through off-shore / on-shore and near shore.

He comes with more than 19 years of experience and holds an unmatched expertise in BPS Operations, Automation, Digitisation, Data Visualisation and Testing.

Siva Rama Prasad, Principal Consultant, Finance & Accounting - Transformations and Solution

Has over 15 years of experience in Transformation consulting, Busniess Consulting, Operations, RPA Implementation and Business Process Excellence.

With his expertise, we have seen 23 successful process transitions from Onshore to Offshore for F&A and HRO process. He has delivered 80+ GB and 12+ BB projects for the F&A process along with 150+ Robotics across F&A and HRO in last 3 years.

Siva holds a Masters Degree in Commerce with Semi-Ceritified Chartered Accountant. He is also a Certified Transformation and Transition Consultant along with UI Path and AI Certifications. In addition, he is also a Certified Black Belt - F&A, P2P, O2C and R2R Projects.


Tech Mahindra Business Process Services is the Business Process Outsourcing unit of Tech Mahindra, which is $4.9 Billion dollar conglomerate operating from more than 90 countries with a workforce of 121,840+.

Tech Mahindra Business Process Services provides Next Gen Digital CX & Back office services across mulitple industries, which include Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities.

We work on the ideology to disrupt customer's legacy process by digitalizing its end-to-end product lifecycle by introducing AAC (Automation, Analytics & Consulting) methodology with focus on improving & delivering perpetual positive CX. With the emphasis on incubating BPaas elucidations (Including our comprehensive technology alliance relationship), which include Platform & Point Solutions of plug and play model, we look forward to achieve optimum productivity by cannibalizing, transforming and delivering positive CX.

The Mahindra Group is a USD 21 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities. It enjoys a leadership position in utility vehicles, information technology, financial services and vacation ownership in India and is the world's largest tractor company, by volume. It also enjoys a strong presence in agribusiness, aerospace, commercial vehicles, components, defense, logistics, real estate, renewable energy, speedboats and steel, amongst other businesses. Headquatered in India, Mahindra employs over 200,000 people across 100 countries. Learn more about

44,500 + Professionals across 15 countires

25 Delivery Centers

50+ Languages

145 Global Customers