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Digital TAC

Nxt Gen CX aided by AI,
Automation and Analytics

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Tech Mahindra’s Nxt Gen TAC solutions offer an advanced Support Ecosystem that brings in efficiency along with customer loyalty.

Industry Standards

85% of all interactions would have an AI factor by 2021

AR/VR to impact resolution times by 40%

Predictive Analytics to improve decision making and drive growth

8 out of 10 prospects say negative info on brand impacted their decision making

Customer service and support play a huge role in overall experience

Skilled professionals continue to drive Enterprise support

Emerging technologies is driving need for multi skilled tech support professionals

33% of users even prefer contacting brands on social media rather than the telephone.

Traditional Model vs Digital TAC Model

Traditional technical support channels are siloed and heavily dependent on human intervention. They often come into play after the damage has been done i.e. they are curative in nature which can cost a business dearly. New Age models rely on modern day solution trends like AI, Machine Learning, Analytics and digitalization, thus, making the whole support channel more robust and reliable.

Traditional technical support channels are siloed and heavily dependent on human intervention. They often come into play after the damage has been done i.e. they are curative in nature which can cost a business dearly. New Age models rely on modern day solution trends like AI, Machine Learning, Analytics and digitalization, thus, making the whole support channel more robust and reliable
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Tech Mahindra TAC Approach

Our aim is to deliver a round the clock TAC services that resolve issues faster while delivering an impeccable CX. Our Tech Mahindra’s solutions are built with customers at the centre. Customer Centricity is in our DNA which is reflected in our services and the CX that we deliver, consistently.

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Core Services Layout

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L1-L3 technical support

Product life cycle support

Software and SaaS Support

Multilingual

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Omni Channel Support

Premium Tech Support

Knowledge Management

Operations Analytics

AI and Automation

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Customer CARE

Contract and License Administration

Order Management

Entitlement

RMA and Logistics Support

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Advanced Services

Resident engineer and Onsite support

Service revenue management

Installation / Commissioning

Educational services

Sustenance

Why TechM BPS?

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