Nxt Gen CX aided by AI,
Automation and Analytics
85% of all interactions would have an AI factor by 2021
AR/VR to impact resolution times by 40%
Predictive Analytics to improve decision making and drive growth
8 out of 10 prospects say negative info on brand impacted their decision making
Customer service and support play a huge role in overall experience
Skilled professionals continue to drive Enterprise support
Emerging technologies is driving need for multi skilled tech support professionals
33% of users even prefer contacting brands on social media rather than the telephone.
Traditional technical support channels are siloed and heavily dependent on human intervention. They often come into play after the damage has been done i.e. they are curative in nature which can cost a business dearly. New Age models rely on modern day solution trends like AI, Machine Learning, Analytics and digitalization, thus, making the whole support channel more robust and reliable.
Our aim is to deliver a round the clock TAC services that resolve issues faster while delivering an impeccable CX. Our Tech Mahindra’s solutions are built with customers at the centre. Customer Centricity is in our DNA which is reflected in our services and the CX that we deliver, consistently.
L1-L3 technical support
Product life cycle support
Software and SaaS Support
Omni Channel Support
Premium Tech Support
AI and Automation
Contract and License Administration
RMA and Logistics Support
Resident engineer and Onsite support
Service revenue management
Installation / Commissioning