The Omni-Channel Effect. Multiple Journeys.
One Destination - CUSTOMER DELIGHT

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Want to thrive in this digital age? Transform the way you interact with your customers to provide outstanding and intuitive customer experience through various touch points across the customer lifecycle, introduce differentiation, and remain competitive. Customer experience design is the key.

The TechM BPS Edge

Our industry-leading solutions span the needs of enterprises across industries. We help them enhance customer experience, transform business processes, and create value.

The BIO Agency is our strategic acquisition, which empowers us to deliver exceptional user experience through our Design offerings. The BIO Agency, offers digital strategy, service design and customer experience — thus enabling the journey from digital scale to digital experience.

Bio Hive™

Our BIO Hive specialists co-locate with clients and end customers to create a 360 degree vision with shared perspectives to build truly innovative processes; meeting the customer’s needs.

Customer Insight

We put customers at the heart of our solutions. We mine data, find insights, and customize solutions, making it a win-win situation for both our customers and their end users.

Agile Working

We deploy agile methods to re-imagine experiences and produce ground breaking customer journeys. Our Scrum professionals help you achieve speed-to-market with greater visibility, higher quality results, less risk, and better cost control.

Rapid Prototyping

Rapid prototyping sets the right approach by performing user testing during the initial stages, getting feedback, and making changes quickly to drive quality.

Key Offerings


Key Offerings

Key Offerings

Digital Strategy

Strategic vision is key to helping our clients unleash their digital potential. Using a collaborative approach and our trademarked strategy and innovative processes we deliver strong competitive advantage to our clients.

Service Design

We offer service and user experience design across both digital and physical interaction points. Our tried-and-tested precesses deliver game-changing customer interfaces and experiences.

E-commerce Solutions

The “always-on” customers randomly consume services and shop anytime, anywhere. Their devices, are now at the heart of the ecommerce experience. With this in mind we use our expertise to create solutions for global brands.

Digital Retail

Our digital retail services extend customer-first approach to create better and more personalized immersive interactions that create efficiencies for businesses and highly satisfied customers.

Connected Product

Our team of experienced inventors, engineers and product designers innovate and create connected products powered by IoT.

Our Next-gen Customer Experience Management Framework

CareXa is Tech Mahindra’s next generation customer care solution, with agent virtualization, analytics, assisted interactions and digital channels. See this video to know more.

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