Award Winning People Practices, Embedded
Analytics, Automation, and Consulting
One size fits all is a thing of the past, today everyone is looking at providing customized engagement models to meet specific needs and long term strategic goals of customers. Every business is in the race to offer products and services such that they are easily accessible by their customers.
Enhanced customer experience
Cut down on data entry cost by up to 70%
Increased process efficiency
Reduced cost of operations
At Tech Mahindra BPS we foresee the need for a highly scalable and agile business service model that offers pay-as-you-go industry solutions including, automation and analytics, access to people, infrastructure, and applications. BPaaS is a revolution in culture across the services industry, as we move away from the Capital Expenditure (CAPEX) model to the Operational Expenditure (OPEX) model. People are core to our BPaaS offering.
Our in-house analytics platforms enable self-service predictive analytics, influence business outcomes, and reduce time to market and business risk.
Built on TechM’s AQT philosophy (Automation, Quality and Time), our automation solutions include both front-office as well as the back-office technologies. So far we have deployed over 1000 robots to automate front-office and back-office processes for our clients. We ensure top-notch customer experience at reduced cost with security, scale, and speed.
Our teams collaborate with customers to understand and assess their needs to enhance customer experience. End-to-end capability and vast consulting experience gives us an edge when it comes to serving diverse client requirements. The BPS consulting team comprises of highly skilled and certified consultants to evaluate your business.
CareXa is Tech Mahindra’s next generation customer care solution, with agent virtualization, analytics, assisted interactions and digital channels. See this video to know more.