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Next Gen
Operations

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Organizations often face challenges such as changing regulations, complex global operations, and risks due to uncertainties in varied business environments. It is important to navigate through these complexities while delivering stakeholder value in a sustainable way. Operational excellence, therefore, focuses on optimizing cost base and improving operational effectiveness. Our operational excellence approach helps clients focus on process improvement, ongoing business process management, and continuous improvement by focusing on the outcome. To know more please click here.

Performance

Performance Management
and Improvement

Regular enterprise performance reviews and systematic implementation of improvement plans is an imperative in today’s digital set up. We study defined targets and suggest modifications and identify gaps in performance while acting as a catalyst to improve performance.

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So far we have helped our customers by:

  • Reducing time to market by 15% for a product development client
  • Improving plant availability by reducing maintenance downtime by 25 percent for a leading petroleum coke manufacturer
Target Operating

Target Operating
Model Design

We have developed a specialized review and assessment framework to ensure completeness of telecom service delivery framework. It covers operations support and readiness, customer relationship management, service management and operations, resource management and operations, and supplier/partner relationship management.

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We’ve delivered:

  • Implementation for an acclaimed telecom service provider has led to reduction in development time for applications by at least 25%
  • Reduced time to market for a leading telecom service provider by 50%
Consulting in

Consulting in Lean
Six Sigma and ISO

Rule out process performance issues and enhance operational efficiency, customer experience, and organization-wide bottom line improvements. Key aspects include:

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Lean Six Sigma

  • Study strategic organizational goals, related processes and procedures
  • Arrive at key pain/focus areas through value stream mapping
  • Training, project coaching, and mentoring

ISO

  • Assessment of operational processes as per ISO procedures
  • Identify non-compliances, observations

This has resulted in:

  • A leading bank rolled out new projects 15% faster
  • 40% improvement in productivity of a banking back office process
Quality Management

Quality Management
services

We help organizations create a robust quality measurement and management framework to drive better quality of services and ensure excellent customer experience. We critically analyze processes to identify potential points of failure and create checkpoints to ensure quality output.

Read More...

Our recommendations also include inputs on how the processes can be made error free. Effective quality measurement is aided by an equally strong reporting and RCA framework, which helps ensure that gaps are not left unplugged.

Outcomes:

  • 30% improvement in customer satisfaction for a leading telecom organization
  • 35% reduction in repeat calls for a leading telecom provider in Africa by implementing Repeat Call Management Framework
  • 14% improvement in process cycle efficiency for a top Indian telcom
Operational Efficiency

Operational
Efficiency Mapping

We conduct comprehensive operation assessment to benchmark operational performance vis-a-vis industry benchmarks. This way you can reduce performance gaps through transformation initiatives by identifying gaps in key drivers such as people, process, strategy, partnerships, products, and services.

Read More...

We have delivered:

  • Improved health and safety at work in a public enterprise
  • Improved usage of material and resources in a telecom organization
  • Effective internal communication to help deliver on customer needs in a banking organization
Performance

Performance Management and Improvement

Regular enterprise performance reviews and systematic implementation of improvement plans is an imperative in today’s digital set up. We study defined targets and suggest modifications and identify gaps in performance while acting as a catalyst to improve performance.

Read More...

So far we have helped our customers by:

  • Reducing time to market by 15% for a product development client
  • Improving plant availability by reducing maintenance downtime by 25 percent for a leading petroleum coke manufacturer
Target Operating

Target Operating Model Design

We have developed a specialized review and assessment framework to ensure completeness of telecom service delivery framework. It covers operations support and readiness, customer relationship management, service management and operations, resource management and operations, and supplier/partner relationship management.

Read More...

We’ve delivered:

  • Implementation for an acclaimed telecom service provider has led to reduction in development time for applications by at least 25%
  • Reduced time to market for a leading telecom service provider by 50%
Consulting in

Consulting in Lean Six Sigma and ISO

Rule out process performance issues and enhance operational efficiency, customer experience, and organization-wide bottom line improvements. Key aspects include:

Read More...

Lean Six Sigma

  • Study strategic organizational goals, related processes and procedures
  • Arrive at key pain/focus areas through value stream mapping
  • Training, project coaching, and mentoring

ISO

  • Assessment of operational processes as per ISO procedures
  • Identify non-compliances, observations

This has resulted in:

  • A leading bank rolled out new projects 15% faster
  • 40% improvement in productivity of a banking back office process
Quality Management

Quality Management services

We help organizations create a robust quality measurement and management framework to drive better quality of services and ensure excellent customer experience. We critically analyze processes to identify potential points of failure and create checkpoints to ensure quality output.

Read More...

Our recommendations also include inputs on how the processes can be made error free. Effective quality measurement is aided by an equally strong reporting and RCA framework, which helps ensure that gaps are not left unplugged.

Outcomes:

  • 30% improvement in customer satisfaction for a leading telecom organization
  • 35% reduction in repeat calls for a leading telecom provider in Africa by implementing Repeat Call Management Framework
  • 14% improvement in process cycle efficiency for a top Indian telcom
Operational Efficiency

Operational Efficiency Mapping

We conduct comprehensive operation assessment to benchmark operational performance vis-a-vis industry benchmarks. This way you can reduce performance gaps through transformation initiatives by identifying gaps in key drivers such as people, process, strategy, partnerships, products, and services.

Read More...

We have delivered:

  • Improved health and safety at work in a public enterprise
  • Improved usage of material and resources in a telecom organization
  • Effective internal communication to help deliver on customer needs in a banking organization

Performance Management and Improvement

Performance

Regular enterprise performance reviews and systematic implementation of improvement plans is an imperative in today’s digital set up. We study defined targets and suggest modifications and identify gaps in performance while acting as a catalyst to improve performance.

So far we have helped our customers by:

  • Reducing time to market by 15% for a product development client
  • Improving plant availability by reducing maintenance downtime by 25 percent for a leading petroleum coke manufacturer

Target Operating Model Design

Target Operating

We have developed a specialized review and assessment framework to ensure completeness of telecom service delivery framework. It covers operations support and readiness, customer relationship management, service management and operations, resource management and operations, and supplier/partner relationship management.

We’ve delivered:

    • Implementation for an acclaimed telecom service provider has led to reduction in development time for applications by at least 25%

Reduced time to market for a leading telecom service provider by 50%

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