Organizations often face challenges such as changing regulations, complex global operations, and risks due to uncertainties in varied business environments. It is important to navigate through these complexities while delivering stakeholder value in a sustainable way. Operational excellence, therefore, focuses on optimizing cost base and improving operational effectiveness. Our operational excellence approach helps clients focus on process improvement, ongoing business process management, and continuous improvement by focusing on the outcome. To know more please click here.
Regular enterprise performance reviews and systematic implementation of improvement plans is an imperative in today’s digital set up. We study defined targets and suggest modifications and identify gaps in performance while acting as a catalyst to improve performance.
So far we have helped our customers by:
We have developed a specialized review and assessment framework to ensure completeness of telecom service delivery framework. It covers operations support and readiness, customer relationship management, service management and operations, resource management and operations, and supplier/partner relationship management.
Rule out process performance issues and enhance operational efficiency, customer experience, and organization-wide bottom line improvements. Key aspects include:
Lean Six Sigma
This has resulted in:
We help organizations create a robust quality measurement and management framework to drive better quality of services and ensure excellent customer experience. We critically analyze processes to identify potential points of failure and create checkpoints to ensure quality output.
Our recommendations also include inputs on how the processes can be made error free. Effective quality measurement is aided by an equally strong reporting and RCA framework, which helps ensure that gaps are not left unplugged.
We conduct comprehensive operation assessment to benchmark operational performance vis-a-vis industry benchmarks. This way you can reduce performance gaps through transformation initiatives by identifying gaps in key drivers such as people, process, strategy, partnerships, products, and services.
We have delivered:
Reduced time to market for a leading telecom service provider by 50%