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Digital
Operations

Mob_new-DIGITAL-OPERATIONS-minMob_new-DIGITAL-OPERATIONS-min

Automation, Analytics, and Artificial Intelligence are revolutionizing the way organizations operate and the way they engage with their customers. As new technologies and practices come to light, organizations need a trusted partner to revisit their processes, reassess how technology intervention can impact their businesses and operations. We work with organizations to design, plan, prioritize, and deliver their business strategy in lieu of these disruptive technologies.

Automation Assessment

Automation
Assessment and
Enablement Consulting

We carefully assess the automation potential of processes, strategize based on business priority, develop a proof of concept, and implement RPA along with organizational change management. We focus on process performance issues, operational efficiency, and organization-wide bottom line improvement.

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We have so far delivered:

  • Reduction in AHT by 30% for a client’s Service Desk process
  • Reduction in billing enquire process from 20+ steps to 5 steps for a telecom major
  • Annual reduction in OPEX by $1.2 Million USD for a leading Telco
SOCIO

Analytics
Enablement
Consulting

Analytics is transforming contact centers into data-driven decision making organizations. We help customers leverage all sources of data to predict, model, and identify key business risks through advanced analytics.

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We have enabled real-time customer sentiment analytics for our webchat support. It helps find patterns, sentiment related to customers with a focus on negative sentiments, and then it helps advisors to take decisions in real-time and turn detractors into promoters. The seven focus areas for effective text analytics are:

  • Search and information retrieval (IR)
  • Document clustering
  • Document classification
  • Web mining
  • Information extraction (IE)
  • Natural language processing (NLP)
  • Concept extraction

This has resulted in some outstanding results for our clients:

  • 29% reduction in customer churn for a growing telecom company, thereby supporting revenue growth by 150%
  • 25% increase in cross-sell revenue and improved collection rates by 6%
  • 22% reduction in calls for an NBFC MNC
  • 45% reduction in non-compliance and analyzed call drivers for an MNC giant
Advanced Technology

AI, Blockchain/
Advanced Technology
enablement consulting

Organizations worldwide are cautiously adopting IoT, Automation, AI and Blockchain. They are gaining momentum and being considered as transformational elements that CxOs can’t ignore. TechMBPS’ Business Transformation Services (BTS) has established COEs across all new-age technologies that support the adoption of these technologies.

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Our use cases are spread across the value chain right from customer experience, operations enhancement, to governance and risk management.

Our Approach

  • Consulting workshops to understand the business problem
  • Rapid design and prototyping
  • Enterprise Risk Management
  • Testing and adjustments
  • Validation and scale for enterprise-wide deployment
People Performance

People
Performance
Management

It is important to ensure periodic performance review, development plan, and effectiveness of people post feedback and bridge the gap. We support our customers to improve their performance management process through our comprehensive services.

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We provide:

  • Performance management process
  • Goal setting exercise
  • Monitoring and measurement mechanism
  • Remedial training effectiveness
  • Mechanism to recognize employee accomplishments
  • Review administrative decision making specific to promotions, terminations, compensations, and awards process

Some success stories include:

  • 20% reduction in cost structure for a leading financial institution
  • 50 million USD savings for a global bank
TEMS

Telecom Expense
Management System (TEMS)

Telecom teams are always under pressure to keep track of services and devices used by employees and deliver actionable business insights to help cut costs. Transform your order management process to provide best-in-class digital customer experience without sacrificing security, scale, accuracy, and speed.

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We facilitate them by:

  • Building real-time IT inventory
  • Audit system to identify telecom bills overcharge and contract violations
  • Optimize telecom environment to save money
  • Support in invoice processing, telecom procurement, and management for fixed and mobile side

Through our TEMS practice we have helped our clients achieve:

  • 10-15% reduction in telecom bills for a globally spread managed services model, covering major geographies
  • Potential savings client realized in the first quarter post implementation — 100K USD
Automation Assessment

Automation Assessment and Enablement Consulting

We carefully assess the automation potential of processes, strategize based on business priority, develop a proof of concept, and implement RPA along with organizational change management. We focus on process performance issues, operational efficiency, and organization-wide bottom line improvement.

Read More...

We have so far delivered:

  • Reduction in AHT by 30% for a client’s Service Desk process
  • Reduction in billing enquire process from 20+ steps to 5 steps for a telecom major
  • Annual reduction in OPEX by $1.2 Million USD for a leading Telco
SOCIO

Analytics Enablement Consulting

Analytics is transforming contact centers into data-driven decision making organizations. We help customers leverage all sources of data to predict, model, and identify key business risks through advanced analytics.

Read More...

We have enabled real-time customer sentiment analytics for our webchat support. It helps find patterns, sentiment related to customers with a focus on negative sentiments, and then it helps advisors to take decisions in real-time and turn detractors into promoters. The seven focus areas for effective text analytics are:

  • Search and information retrieval (IR)
  • Document clustering
  • Document classification
  • Web mining
  • Information extraction (IE)
  • Natural language processing (NLP)
  • Concept extraction

This has resulted in some outstanding results for our clients:

  • 29% reduction in customer churn for a growing telecom company, thereby supporting revenue growth by 150%
  • 25% increase in cross-sell revenue and improved collection rates by 6%
  • 22% reduction in calls for an NBFC MNC
  • 45% reduction in non-compliance and analyzed call drivers for an MNC giant
Advanced Technology

AI, Blockchain / Advanced Technology enablement consulting

Organizations worldwide are cautiously adopting IoT, Automation, AI and Blockchain. They are gaining momentum and being considered as transformational elements that CxOs can’t ignore. TechMBPS’ Business Transformation Services (BTS) has established COEs across all new-age technologies that support the adoption of these technologies.

Read More...

Our use cases are spread across the value chain right from customer experience, operations enhancement, to governance and risk management.

Our Approach

  • Consulting workshops to understand the business problem
  • Rapid design and prototyping
  • Enterprise Risk Management
  • Testing and adjustments
  • Validation and scale for enterprise-wide deployment
People Performance

People Performance Management

It is important to ensure periodic performance review, development plan, and effectiveness of people post feedback and bridge the gap. We support our customers to improve their performance management process through our comprehensive services.

Read More...

We provide:

  • Performance management process
  • Goal setting exercise
  • Monitoring and measurement mechanism
  • Remedial training effectiveness
  • Mechanism to recognize employee accomplishments
  • Review administrative decision making specific to promotions, terminations, compensations, and awards process

Some success stories include:

  • 20% reduction in cost structure for a leading financial institution
  • 50 million USD savings for a global bank
TEMS

Telecom Expense Management System (TEMS)

Telecom teams are always under pressure to keep track of services and devices used by employees and deliver actionable business insights to help cut costs. Transform your order management process to provide best-in-class digital customer experience without sacrificing security, scale, accuracy, and speed.

Read More...

We facilitate them by:

  • Building real-time IT inventory
  • Audit system to identify telecom bills overcharge and contract violations
  • Optimize telecom environment to save money
  • Support in invoice processing, telecom procurement, and management for fixed and mobile side

Through our TEMS practice we have helped our clients achieve:

  • 10-15% reduction in telecom bills for a globally spread managed services model, covering major geographies
  • Potential savings client realized in the first quarter post implementation — 100K USD
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