Automation, Analytics, and Artificial Intelligence are revolutionizing the way organizations operate and the way they engage with their customers. As new technologies and practices come to light, organizations need a trusted partner to revisit their processes, reassess how technology intervention can impact their businesses and operations. We work with organizations to design, plan, prioritize, and deliver their business strategy in lieu of these disruptive technologies.
We carefully assess the automation potential of processes, strategize based on business priority, develop a proof of concept, and implement RPA along with organizational change management. We focus on process performance issues, operational efficiency, and organization-wide bottom line improvement.
We have so far delivered:
Analytics is transforming contact centers into data-driven decision making organizations. We help customers leverage all sources of data to predict, model, and identify key business risks through advanced analytics.
We have enabled real-time customer sentiment analytics for our webchat support. It helps find patterns, sentiment related to customers with a focus on negative sentiments, and then it helps advisors to take decisions in real-time and turn detractors into promoters. The seven focus areas for effective text analytics are:
This has resulted in some outstanding results for our clients:
Organizations worldwide are cautiously adopting IoT, Automation, AI and Blockchain. They are gaining momentum and being considered as transformational elements that CxOs can’t ignore. TechMBPS’ Business Transformation Services (BTS) has established COEs across all new-age technologies that support the adoption of these technologies.
Our use cases are spread across the value chain right from customer experience, operations enhancement, to governance and risk management.
It is important to ensure periodic performance review, development plan, and effectiveness of people post feedback and bridge the gap. We support our customers to improve their performance management process through our comprehensive services.
Some success stories include:
Telecom teams are always under pressure to keep track of services and devices used by employees and deliver actionable business insights to help cut costs. Transform your order management process to provide best-in-class digital customer experience without sacrificing security, scale, accuracy, and speed.
We facilitate them by:
Through our TEMS practice we have helped our clients achieve: