communication-media-telecomcommunication-media-telecom

Communication,
Media &
Entertainment

Readying your business for the digital wave

communication-media-telecomcommunication-media-telecom

A fraud prevetion framework
that reduces fraud related to
box breaking

Mobile-Telecom-Mobile-Telecom-
telecom mobile 2telecom mobile 2

Under pressure to add new customers, optimize marketing, increase average revenue per user (ARPU), improve CSAT, retain customers? Is your digital strategy not competent enough to cater to your always-online customer base? TechM BPS are the digital enablers you need. Our solutions are backed by automation, analytics and AI to make your digital journey a fruitful one. Our services offer:

25%

reduction in resources

20%+

cost savings

30%

AHT reduction

Reduce-Churn

through analytics and actions

Social-Media

Command Center and Analytics

$1Million

new revenue for every Million subscriber base

25%

reduction in resources

20%+

cost savings

30%

AHT reduction

Reduce-Churn

through analytics and actions

Social-Media

Command Center and Analytics

$1Million

new revenue for every Million subscriber base

OUR PARTNERS INCLUDE

65+ Global customers, $2.2Bn in Revenues

11 of Fortune 500 global companies

12 of Top 20 Wireless TSPs

5 Top TEMs

3 Top Telcos in Europe

18 Top Greenfield operators

13 of Top 14 TSPs in India

telecom right min
telecom right min

65+ Global customers, $2.2Bn in Revenues

11 of Fortune 500 global companies

12 of Top 20 Wireless TSPs

5 Top TEMs

3 Top Telcos in Europe

18 Top Greenfield operators

13 of Top 14 TSPs in India

The TechM BPS Edge

We have built our expertise and intellectual property over the years to partner with the major players in the Telecom industry and these include:

CMT icon 1

Capabilities across analytics, data science, visualization, AI and ML and data supply chain

CMT icon 2

Leveraging in-house analytics platforms – PRISM, CareXa, MDS, Socio, and more

CMT icon 3

iDecisions – industry-specific out-of-the-box business intelligence

cmt_icon4

Mature industry frameworks like CareXa

CMT icon 1

Capabilities across analytics, data science, visualization, AI and ML and data supply chain

CMT icon 2

Leveraging in-house analytics platforms – PRISM, CareXa, MDS, Socio, and more

CMT icon 3

iDecisions – industry-specific out-of-the-box business intelligence

CMT icon 1

Mature industry frameworks like CareXa

Increasing customer touch points and strategizing your communication is the way to ensure that a brand is always accessible and responsive. Our tools have allowed us to provide multi-channel and customer-centric services round the clock. Through advanced plug-and-play platforms, we automate and digitalize your customer interactions thus offering an unmatched Customer Experience every time.

OUR TELECOM SERVICE OFFERINGS

Service provisioning and activations

Customer service (order management)

Data cleansing and migration

Finance, accounting, and revenue assurance

Enterprise billing and interconnect

Technical help desk and support

Social media customer relationship management

Project management

Enterprise contract management

Internal service and field dispatch desk

Service provisioning and activations

Technical help desk and support

Customer service (order management)

Social media customer relationship management

Data cleansing and migration

Project management

Finance, accounting, and revenue assurance

Enterprise contract management

Enterprise billing and interconnect

Internal service and field dispatch desk

360 Degree Marketing Solutions

While addressing the needs of your existing customers is inevitable, adding new customers and getting more from the existing ones is crucial too. In this competitive realm where every brand is competing for the same over-saturated customer pool, your marketing strategies and channels can make world of a difference. TechM BPS assists a business in rising to the challenge with its holistic approach, making Total Digital Transformation possible and profitable.

Our core marketing services include

Audit and Consulting

Web Analytics

Search Engine Optimization (SEO)

Search Engine Marketing/PPC

Display Advertisement

Retargeting

Social Media Advertising

Video Marketing

E-mail Marketing

Content Marketing

Online Reputation Management

Social Media Advertising

Video Marketing

E-mail Marketing

Content Marketing

Online Reputation Management

Audit and Consulting

Web Analytics

Search Engine Optimization (SEO)

Search Engine Marketing/PPC

Display Advertisement

Retargeting

Our solution portfolio includes

Emailer campaigns

Approved emailers

Adobe campaigns

iPad CLM

iPad content creation/localization

Supporting migration activity

Any other content creation/localization

Print Services

Localization and adaptation of all promotional collaterals

Creative Services

Creative conceptualization

Character drawings

Story boarding

Illustrations and animations

Innovation and web production

Mobile applications

Augmented reality

Virtual reality

Web designing

Audio/Video production

Digital Marketing

Content management support for web portal

Development/designing of content assets (e.g. web pages, videos, webcast pages, etc.)

Content Services

Portal Support (Health.gsk)

Get in touch
close slider