Readying your business for the digital wave
A fraud prevetion framework that reduces fraud related to box breaking
Under pressure to add new customers, optimize marketing, increase average revenue per user (ARPU), improve CSAT, retain customers? Is your digital strategy not competent enough to cater to your always-online customer base? TechM BPS are the digital enablers you need. Our solutions are backed by automation, analytics and AI to make your digital journey a fruitful one. Our services offer:
reduction in resources
through analytics and actions
Command Center and Analytics
new revenue for every Million subscriber base
65+ Global customers, $2.2Bn in Revenues
11 of Fortune 500 global companies
12 of Top 20 Wireless TSPs
5 Top TEMs
3 Top Telcos in Europe
18 Top Greenfield operators
13 of Top 14 TSPs in India
We have built our expertise and intellectual property over the years to partner with the major players in the Telecom industry and these include:
Capabilities across analytics, data science, visualization, AI and ML and data supply chain
Leveraging in-house analytics platforms – PRISM, CareXa, MDS, Socio, and more
iDecisions – industry-specific out-of-the-box business intelligence
Mature industry frameworks like CareXa
Increasing customer touch points and strategizing your communication is the way to ensure that a brand is always accessible and responsive. Our tools have allowed us to provide multi-channel and customer-centric services round the clock. Through advanced plug-and-play platforms, we automate and digitalize your customer interactions thus offering an unmatched Customer Experience every time.
Service provisioning and activations
Customer service (order management)
Data cleansing and migration
Finance, accounting, and revenue assurance
Enterprise billing and interconnect
Technical help desk and support
Social media customer relationship management
Enterprise contract management
Internal service and field dispatch desk
While addressing the needs of your existing customers is inevitable, adding new customers and getting more from the existing ones is crucial too. In this competitive realm where every brand is competing for the same over-saturated customer pool, your marketing strategies and channels can make world of a difference. TechM BPS assists a business in rising to the challenge with its holistic approach, making Total Digital Transformation possible and profitable.
Audit and Consulting
Search Engine Optimization (SEO)
Search Engine Marketing/PPC
Social Media Advertising
Online Reputation Management
iPad content creation/localization
Supporting migration activity
Any other content creation/localization
Localization and adaptation of all promotional collaterals
Illustrations and animations
Content management support for web portal
Development/designing of content assets (e.g. web pages, videos, webcast pages, etc.)
Thank you for registering for the Work at Home Webinar scheduled for 22 April 2020. We will share the webinar details with you on your email address on 20 April 2020. Let’s connect soon!
Thank you for your message. It has been sent. We will get back to you soon!
Thank you for registering for the webinar – Tech Mahindra Digital Process Transformation Capabilities. We have sent the webinar details to your email address.
So please mark your calendar for 02 April 2020, 11 AM CET | 3: 30 PM IST.