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Driving Business Outcomes and
Transforming Customer Experiences

Driving Business Outcomes and Transforming
Customer Experiences

AUTOMATION

Shift valuable resources from low-skill and reactive tasks to areas that support new business avenues, innovation, and revenue-generating services with RPA. You stand to gain a range of benefits due to improved efficiency and performance:

24/7 support

Cut down on data entry cost by up to 70%

Reduced human effort by 20 to 50%

Two times faster onboarding through the IDEs

Industry-agnostic – applicable across Verticals and Horizontals

Realize ROI in < 1 year

100% accurate and completely rule based

No added integration costs

Non-intrusive – no integration with IT applications

24/7 support

Cut down on data entry cost by up to 70%

Reduced human effort by 20 to 50%

Two times faster onboarding through the IDEs

Industry-agnostic – applicable across Verticals and Horizontals

Realize ROI in < 1 year

100% accurate and completely rule based

No added integration costs

Non-intrusive – no integration with IT applications

The TechM BPS Edge

Our RPA solutions help our customers achieve better performance and business outcomes at lower costs. So far we have deployed over 1000 robots to automate front-office and back-office processes for our clients. We ensure top-notch customer experience at reduced cost with security, scale and speed.

Front Office Automation

RPA implementation has a multiplier effect on customer experience. When bots take over end-to-end processes and continuous monitoring of customer journey, the turnaround time reduces from weeks to hours and transforms customer’s experience.

Back Office Automation

Implementing RPA in back-office enables scalability to create a highly responsive virtual workforce. There is complete traceability of every robotic action and decision. We have delivered double-digit reduction in errors. We have also built strong partnerships with leaders in this space to deliver best-of-the-breed solutions to our customers.

TechM bps rpa – Pillars of success

Transformation through Automation

Improved Financial Outcomes

Disruption through Innovation and IPs

Best-of-breed technology with an eye on the future

Success Pillars

Our Next-gen Customer Experience Management Framework

CareXa is Tech Mahindra’s next generation customer care solution, with agent virtualization, analytics, assisted interactions and digital channels. See this video to know more.

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