Driving Business Outcomes and Transforming Customer Experiences
AN INTELLIGENT &
COGNITIVE VOICE ASSISTANT.
Driving Business Outcomes and
Transforming Customer Experiences
Shift valuable resources from low-skill and reactive tasks to areas that support new business avenues, innovation, and revenue-generating services with RPA. You stand to gain a range of benefits due to improved efficiency and performance:
Cut down on data entry cost by up to 70%
Reduced human effort by 20 to 50%
Two times faster onboarding through the IDEs
Industry-agnostic – applicable across Verticals and Horizontals
Realize ROI in < 1 year
100% accurate and completely rule based
No added integration costs
Non-intrusive – no integration with IT applications
Our RPA solutions help our customers achieve better performance and business outcomes at lower costs. So far we have deployed over 1000 robots to automate front-office and back-office processes for our clients. We ensure top-notch customer experience at reduced cost with security, scale and speed.
RPA implementation has a multiplier effect on customer experience. When bots take over end-to-end processes and continuous monitoring of customer journey, the turnaround time reduces from weeks to hours and transforms customer’s experience.
Implementing RPA in back-office enables scalability to create a highly responsive virtual workforce. There is complete traceability of every robotic action and decision. We have delivered double-digit reduction in errors. We have also built strong partnerships with leaders in this space to deliver best-of-the-breed solutions to our customers.
Transformation through Automation
Improved Financial Outcomes
Disruption through Innovation and IPs
Best-of-breed technology with an eye on the future
CareXa is Tech Mahindra’s next generation customer care solution, with agent virtualization, analytics, assisted interactions and digital channels. See this video to know more.
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