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Analytics

Powered Enterprises: Enhancing Customer
Experience and Business Outcomes

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Know your customers better and embed your brand into their lives. Access trillions of bytes of available user data and turn it into actionable insights.

Analytics empowers businesses to:

Accelerate
Implementation

Reduce time to
market by 50%

Enhance customer
experience

Accelerate Implementation

Reduce time to market by 50%

Enhance customer experience

The TechM BPS Edge

Our in-house analytics solutions drive digital self-service predictive analytics and offer:

Industry-specific analytics powered by statistical machine learning techniques

Real-time descriptive, diagnostic, and predictive analytics

Preventive and predictive maintenance in near real time to ensure seamless IT support

Industry-specific analytics powered by statistical machine learning techniques

Real-time descriptive, diagnostic, and predictive analytics

Preventive and predictive maintenance in near real time to ensure seamless IT support

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Our Approach

Shrinking market share

Pricing pressures

Customer deflection

Fragmentation and complexity

Inefficient operations

Aged platforms and systems

Employee engagement

Expanding market share

Enhanced cost and cash advantage

Customer loyalty

Speed-to-insights

Operational Excellence

Leading edge platforms

Winning the war for talent

Shrinking market share

Aged platforms and systems

Speed-to-insights

Pricing pressures

Employee engagement

Operational Excellence

Customer deflection

Expanding market share

Leading edge platforms

Fragmentation and complexity

Enhanced cost and cash advantage

Winning the war for talent

Inefficient operations

Customer loyalty

Our Next-gen Customer Experience Management Framework

CareXa is Tech Mahindra’s next generation customer care solution, with agent virtualization, analytics, assisted interactions and digital channels. See this video to know more.

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