Know your customers better and embed your brand into their lives. Access the trillions of bytes of user data available to you and turn it into actionable insights.

Analytics empowers businesses to:

  • Accelerate Implementation
  • Reduced time to market by 50%
  • Enhance customer experience

The TechM BPS Edge

Our in-house analytics solutions drive digital self-service predictive analytics and offer:

  • Industry-specific analytics powered by statistical machine learning techniques
  • Real-time descriptive, diagnostic, and predictive analytics
  • Preventive and predictive maintenance in near real time to ensure seamless IT support

Our Approach


Shrinking market share

Pricing pressures

Customer deflection

Fragmentation and complexity

Inefficient operations

Aged platforms and systems

Employee engagement

Expanding market share

Enhanced cost and cash advantage

Customer loyalty


Operational Excellence

Leading edge platforms

Winning the war for talent

Our Next-gen Customer Experience Management Framework

CareXa is Tech Mahindra’s next generation customer care solution, with agent virtualization, analytics, assisted interactions and digital channels. See this video to know more.