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AI & Data
Sciences COES

Transforming businesses with RPA COE

Call Centre Operations (CCO) has stood as the area which has seen major disruption in the last couple of years. The segment has evolved at an unprecedented rate and continues to do so as technology gets more refined and sophisticated. The waves of Digitization and AI have played a key role in making CCO more efficient, streamlined, profitable and adept in addressing customers more satisfactorily. TechM BPS, with its proficient AI COEs (Centre of Excellence) and expertise in Digitization has wrote numerous successful transformational stories for business giants across the globe.

Shift to Digital – Assisting Customers without Contact

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Eradicate Interactions:
Success Story: New Zealand based Telco

Eradicate Interactions:
Success Story: New Zealand based Telco

E-Bill Delivery Reconciliation

Savings of around 60 hours / month

Misapplied Payment

Savings of around 380 hours / month

DD / VCC Incentive

Savings of around 145 hours / month

Blacklisting

Savings of around 90 hours / month

Order Assurance RPA

Savings of around 1560 hours / month

Refund Solution

Savings of around 1500 hours / month

Bill Shock Usage RPA

Savings of around 800 hours / month

Email Response RPA

Savings of around 1450 hours / month

RPA COE Billing process

E-Bill Delivery Reconciliation

Savings of around 60 hours / month

Misapplied Payment

Savings of around 380 hours / month

DD / VCC Incentive

Savings of around 145 hours / month

Blacklisting

Savings of around 90 hours / month

RPA Enabled Predictive Care

Order Assurance RPA

Savings of around 1560 hours / month

Refund Solution

Savings of around 1500 hours / month

Bill Shock Usage RPA

Savings of around 800 hours / month

Email Response RPA

Savings of around 1450 hours / month

Digital Deflection

Journey Mapping to optimize customer journeys

A customer journey is pretty complex and an ever changing one. Right from on-boarding to exit, a customer’s requirement changes continuously. The entire CX will now depend upon how seamless and effortless a brand can make this journey.

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Self-Care Enablers

To accelerate the adoption of self service and shift to digital, we have our self-care enablers which reduce the need for human intervention. Based on the recommendations of the Journey Simplification and CX redesign initiatives, these are augmented and deployed.

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Visual IVR

Customers these days have a very short attention span and hence it is crucial to make your communication as visual as possible. With the power of digitalization, the IVR can turn visual through our Digital Engagement Solution.

Device agnostic interactive message – effective alternative to IVR

Can be triggered from IVR

Simplified integration with backend applications – both native and pseudo

Faster time to market – 3/4 week sprint for use case delivery

Guide Assist – Chatbot

The AI COE allows us to bring together the best of our platforms, partners and practices into play. Our AI expertise offers smart automation and enables the bots to learn and take up cognitive functions too. Our Chatbots, empowered by smart analytics, are capable of addressing user concerns and enhancing their experience with very minimal human intervention.

AI Center of Excellence (CoE)

Ideation and Innovation

Working with industry professionals to build proactive solutions

Dog-fooding by testing internally before taking to customers

Joint solutions with Partners

Focus on providing enterprise-grade solutions rather than technology POCs

Capability Development

300+ AI/ML trained professionals

3750 certified automation professionals

AEA and Botify

Scrum strategy for seamless Technology, Industry & Data teams working

Dedicated Lab professionals

BOT Factory models

Key contributor in industry forums and discussions

Investments for Growth

USD 5+ million invested in AI area capability build

TACTiX Lab

Makers Labs

ACUMOS

IBM Watson Lab in Bangalore (India) and Munich (Germany)

Technical Institute connects

Ideation and Innovation

Working with industry professionals to build proactive solutions

Dog-fooding by testing internally before taking to customers

Joint solutions with Partners

Focus on providing enterprise-grade solutions rather than technology POCs

Capability Development

300+ AI/ML trained professionals

3750 certified automation professionals

AEA and Botify

Scrum strategy for seamless Technology, Industry & Data teams working

Dedicated Lab professionals

BOT Factory models

Key contributor in industry forums and discussions

Investments for Growth

USD 5+ million invested in AI area capability build

TACTiX Lab

Makers Labs

ACUMOS

IBM Watson Lab in Bangalore (India) and Munich (Germany)

Technical Institute connects

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