Call Centre Operations (CCO) has stood as the area which has seen major disruption in the last couple of years. The segment has evolved at an unprecedented rate and continues to do so as technology gets more refined and sophisticated. The waves of Digitization and AI have played a key role in making CCO more efficient, streamlined, profitable and adept in addressing customers more satisfactorily. TechM BPS, with its proficient AI COEs (Centre of Excellence) and expertise in Digitization has wrote numerous successful transformational stories for business giants across the globe.
Savings of around 60 hours / month
Savings of around 380 hours / month
Savings of around 145 hours / month
Savings of around 90 hours / month
Savings of around 1560 hours / month
Savings of around 1500 hours / month
Savings of around 800 hours / month
Savings of around 1450 hours / month
A customer journey is pretty complex and an ever changing one. Right from on-boarding to exit, a customer’s requirement changes continuously. The entire CX will now depend upon how seamless and effortless a brand can make this journey.
To accelerate the adoption of self service and shift to digital, we have our self-care enablers which reduce the need for human intervention. Based on the recommendations of the Journey Simplification and CX redesign initiatives, these are augmented and deployed.
Customers these days have a very short attention span and hence it is crucial to make your communication as visual as possible. With the power of digitalization, the IVR can turn visual through our Digital Engagement Solution.
Device agnostic interactive message – effective alternative to IVR
Can be triggered from IVR
Simplified integration with backend applications – both native and pseudo
Faster time to market – 3/4 week sprint for use case delivery
The AI COE allows us to bring together the best of our platforms, partners and practices into play. Our AI expertise offers smart automation and enables the bots to learn and take up cognitive functions too. Our Chatbots, empowered by smart analytics, are capable of addressing user concerns and enhancing their experience with very minimal human intervention.
Ideation and Innovation
Working with industry professionals to build proactive solutions
Dog-fooding by testing internally before taking to customers
Joint solutions with Partners
Focus on providing enterprise-grade solutions rather than technology POCs
300+ AI/ML trained professionals
3750 certified automation professionals
AEA and Botify
Scrum strategy for seamless Technology, Industry & Data teams working
Dedicated Lab professionals
BOT Factory models
Key contributor in industry forums and discussions
Investments for Growth
USD 5+ million invested in AI area capability build
IBM Watson Lab in Bangalore (India) and Munich (Germany)
Technical Institute connects
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Thank you for registering for the webinar – Tech Mahindra Digital Process Transformation Capabilities. We have sent the webinar details to your email address.
So please mark your calendar for 02 April 2020, 11 AM CET | 3: 30 PM IST.