Who we are?
Professionals across 12 countries
Leading Multi-Vertical BPO Service Provider
Technology-led front office transformation
Platform-led middle and back office transformation
Tech Mahindra Business Process Services is the Business Process Outsourcing unit of Tech Mahindra, which is $4.9 Billion dollar conglomerate operating from more than 90 countries with a workforce of 121, 840+.
Tech Mahindra Business Process Services provides Next Gen Digital CX & Back Office services across multiple industries, which include Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities.
We work on the ideology to disrupt customer's legacy process by digitalizing its end-to-end product lifecycle by introducing AAC (Automation, Analytics & Consulting) methodology with focus on improving & delivering perpetual positive CX. With the emphasis on incubating BPaaS elucidations (Including our comprehensive technology alliance relationship), which include Platform & Point Solutions of plug and play model, we look forward to achieve optimum productivity by cannibalizing, transforming and delivering positive CX.
The Mahindra Group is a USD 21 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities. It enjoys a leadership position in utility vehicles, information technology, financial services and vacation ownership in India and is the world's largest tractor company, by volume. It also enjoys a strong presence in agribusiness, aerospace, commercial vehicles, components, defense, logistics, real estate, renewable energy, speedboats and steel, amongst other businesses. Headquartered in India, Mahindra employs over 200,000 people across 100 countries. Learn more about Mahindra on www.mahindra.com / Twitter and Facebook: @MahindraRise
HEAD - COMMUNICATIONS
MEDIA AND ENTERTAINMENT GLOBAL OPERATIONS
HEAD - ENTERPRISE
GLOBAL HEAD -
HEAD BUSINESS TRANSFORMATION
SERVICES (CONSULTING) AND BPS MIDDLE OFFICE
GROUP HEAD -
HEAD SALES - EMEA
GLOBAL HEAD ALLIANCES &
SALES HEAD - AMERICAS, APC & ANZ
HEAD - HUMAN RESOURCES
HEAD - FINANCE
GLOBAL HEAD - TRANSITION, SHARED SERVICES AND INTERNATIONAL DELIVERY LOCATIONS
HEAD - SUPPORT
We believe in delivering exceptional service to our clients, so we have partnered with some of the leading technology and business providers. Our partners have developed some cutting-edge tools and platforms to optimize business processes which integrate with our solutions and services to help our clients realize immense business value.
Technology Expense Management
Service Parts Management
Work Flow Management
Order to Cash
Business Process Management
Customer Relationship Management
Next Gen Artwork & Pack Management
Next Gen PSP
Record to Report
Field Service Management
Unified Source-To-Pay Suite
We self-certify compliance with
“Personal Information” or “Information” means information that: (1) is transferred from the EU to the United States; (2) is recorded in any form; (3) is about, or pertains to a specific individual; and (4) can be linked to that individual. “Sensitive Personal Information” means personal information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or that concerns an individual's health.
SAFE HARBOR PRINCIPLES
Company shall inform an individual of the purpose for which it collects and uses the Personal Information and the types of non-agent third parties to which the Company discloses or may disclose that Information. Company shall provide the individual with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to the Company, or as soon as practicable thereafter, and in any event before the Company uses or discloses the Information for a purpose other than for which it was originally collected.
The Company will offer individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, the Company will give individuals the opportunity to affirmatively or explicitly (opt out) consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Company shall treat Sensitive Personal Information received from an individual the same as the individual would treat and identify it as Sensitive Personal Information.
Prior to disclosing Personal Information to a third party, Company shall notify the individual of such disclosure and allow the individual the choice (opt out) of such disclosure. Company shall ensure that any third party for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles and agree in writing to provide an adequate level of privacy protection.
Company shall take reasonable steps to protect the Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Company has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the Information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Company cannot guarantee the security of Information on or transmitted via the Internet.
Company shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, Company shall take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.
Company shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated.
If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using (an independent resource mechanism) as a third party resolution provider.
The Company will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information by reference to the principles contained in this Policy. For complaints that cannot be resolved between the Company and the complainant, we have agreed to participate in the following dispute resolution procedures in the investigation and resolution of complaints to resolve disputes pursuant to the Safe Harbor Principles:
Information Subject to Other Policies
Questions, comments or complaints regarding the Company's Safe Harbor Policy or data collection and processing practices can be emailed to:Corporateombudsman@techmahindra.com
Effective Date: 11 October 2017
Collection of personal information for propagating business
From time to time, we may request Personal Information from you to get valuable feedback from your experience on our website. In addition, we may also use your personal information for other business purposes or in order to help serve you better, such as informing you of new services, products, or alliances that could help you in your business. Your posting of any such Personal Information is strictly up to you, but please understand that this is a website accessed by the public. Therefore, do NOT post any information that is confidential and/or proprietary. While you can visit our site without disclosing any Personal Information, there are web pages that require such information to complete certain functions, thus these web pages may not be available to you if you decide not to reveal the information requested. We will take reasonable steps to ensure that your Personal Information is accurate and complete.
Collecting information for on-line surveys
At times, we conduct online surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will inform you about how we will use the information prior to your taking the survey. If you do not want to participate in the survey, you may refrain from contributing to it at your own discretion.
Our Website may use a technology known as web beacons - sometimes called single-pixel gifs - that allow this site to collect web log information. A web beacon is a graphic on a web page or in an email message designed to track pages viewed or messages opened. Web log information is gathered when you visit one of our Websites by the computer that hosts our Website (called a "webserver”). The webserver automatically recognizes some non-personal information, such as the date and time you visited our site, the pages you visited, the website you came from, the type of browser you are using (e.g., Internet Explorer), the type of operating system you are using (e.g., Windows 7), and the domain name and address of your Internet service provider (e.g., AOL). We may also include web beacons in promotional email messages in order to determine whether messages have been opened.
Our Website uses a technology called a "cookie". A cookie is a piece of information that our webserver sends to your computer (actually to your browser file) when you access a website. Then when you come back our site will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that keeps you from needing to remember and then enter a password more than once during a visit to the site.
Our Website uses Internet Protocol (IP) Addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a “dynamic” address). Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP Address that we collect, or even perhaps a cookie we use, may contain information that could be deemed identifiable. This is because with some broadband connections your IP Address doesn't change (it is “static”) and could be associated with your personal computer. We use your IP address to report aggregate information on use and to help improve the Website.
You should be aware that this site is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18.
Areas of this Website that collect your Information use industry standard secure socket layer encryption (SSL); however, to take advantage of this your browser must support encryption protection (found in Internet Explorer release 3.0 and above).
Disclosure to third parties
We may share your Personal Information with agents, contractors or partners of the Company in connection with services that these individuals or entities perform for, or with, the Company. These agents, contractors or partners are restricted from using this data in any way other than to provide services for the Company, or services for the collaboration in which they and the Company are engaged (for example, some of our products are developed and marketed through joint agreements with other companies). We may, for example, provide your information to agents, contractors or partners for hosting our databases, for data processing services, or so that they can mail you information that you requested. You may remove yourself from any such list or notification at any time.
The Company reserves the right to share your Personal Information to respond to duly authorized information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national, state, or company security is at issue (such as with the World Trade Center terrorist act in September, 2001), The Company reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.
We may also be required to disclose your Personal Information in the event of a legal investigation or any such other process where we are required to do so by applicable law or where we have to establish our legal rights or where disclosure is required to prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person.
As a convenience to our visitors, this Website currently contains links to a number of sites that we believe may offer useful information. The policies and procedures we described here do not apply to those sites. We suggest contacting those sites directly for information on their privacy, security, data collection, and distribution policies.
Ritesh is a seasoned executive with more than two decades of experience in technology and technology-enabled business services. He has worked across the IT services, BPO, SaaS/ BPaaS, outsourced product development, engineering research and development, and automation/ cognitive computing businesses.
He has worked in start-ups, growth and turnaround environments, and has built billion-dollar businesses from scratch. He is one of a few executives globally with exposure to both services (applications, infrastructure and process) and product businesses. He has worked in large public companies, and in VC/ PE backed private companies.
Ritesh, until recently, was an independent advisor to Boards/CEOs and leadership teams of a number of public and private mid-size businesses across different areas of value creation (strategy, growth, go to market, sales enablement, marketing and branding, capital raise and operational improvements). Before this, Ritesh spent more than 12 years at Infosys (NYSE:INFY), where he was one of the members of the executive leadership team that took the revenues from $100 million in 1999 to $8 billion in 2012.
Ritesh is an MBA from FMS, New Delhi, majoring in Finance and Marketing, and a post graduate honors diploma holder in Systems Management as well as a Bachelor's degree in Commerce, majoring in Economics and Accounting. He has also completed the Executive Development Program at Wharton Business School. Ritesh also serves on the Board of Rutgers University's Design Thinking and Customer Experience Program.
Birendra leads Service Desk, Automation, and Analytics and heads Tech Mahindra Business Services (TechMBS), a wholly owned subsidiary of Tech Mahindra providing Customer Management Services to Fortune-100 companies . He has spent 12 years in the organization, managing multiple portfolios.
Birendra has been instrumental in driving Digital Transformation at TechMBS, led the integration of TechMBS with Tech Mahindra post acquisition and has led the overall growth journey of TechMBS. He has led large transformation programs for customers that have led to significant improvement in Customer Experience, Reduced Costs and Increased Profitability for our clients.
Birendra is passionate about driving digital transformation in the customer management world and making TechMBS a great place to work. He incubated Carexa, Tech M's proprietary Customer Management Framework which is loved by our customers. Under his stewardship, TechMBS has been recognized as one of the world's greatest places to work by Gallup.
For his outstanding contribution to the overall business, Birendra was recently awarded the Tech Mahindra Associate of the year.
He has 17 years of work experience spanning industries like Financial Institutions, IT, ITeS and Telecom. He is a Bachelor in Engineering from NIT, Bhopal and an MBA in Marketing and Strategy from IIM Lucknow.
Sohit heads the CME (Communication, Media & entertainment) vertical at Tech Mahindra Business Process Services (BPS).
Sohit has been instrumental in driving business growth across all major geographies via his astute focus on Customer Relationship and Delivery Excellence. A strong proponent of doing things differently, he has led the adoption of new age technologies in various aspects of the BPS business cycle - benefitting all the stakeholders - clients, customers and the organization. A lot of his initiatives focus on deployment of industry leading platforms, robotics, AI tools & Analytics to bring about significant cost transformation and customer experience enhancement.
Sohit's exemplary people focus has led to the creation of a strong and high performing motivated workforce. He has won multiple awards including the prestigious BPS Leadership award at Tech Mahindra.
Prior to Tech Mahindra, Sohit has had professional stints at GE Shipping, India's largest private sector shipping company and vCustomer, a leading third party Customer Management Solution provided at that time.
In a career spanning more than 2 decades, he has held leadership positions in diverse industries such as BPS, and Shipping & Logistics. Sohit did his schooling from the prestigious Mayo College, Ajmer and holds a Masters in Management from the Indian School of Business, Hyderabad.
With a resolute focus on end-customer delight, Vijay Rangineni, rallies the entire organization towards the objective of undertaking wing-to-wing ownership of key customer relationships.
Leveraging more than 20 years of global operations and leadership experience in the service industry, Vijay helps BSG create compelling propositions that deliver lasting value to customers. With an equally strong belief - in Associates as key drivers of customer value - Vijay devotes substantial time on the operation floors, engaging with and motivating Associates to stay focused on deliverables. A firm believer in the language of metrics, Vijay guides teams in the creation of frameworks to evaluate their performance and undertake consistent process improvement initiatives.
Prior to Tech Mahindra, Vijay worked with Fortune 100 organizations like American Express, Morgan Stanley and GE, focusing on critical assignments and turnaround stories ranging from Delivery to Technology and Business Process Re engineering.
At GE India, Vijay led multiple customer segments, including credit cards, home loans, private loans and auto loans. At Morgan Stanley, he set the pace by focusing on bringing down fraud rates and effecting operational changes that would benefit the bottom line. He was also responsible for certain key processes like collection strategies that helped the organization save collection losses.
At American Express, Vijay operated from Chicago, gaining experience in Operations, Finance, Marketing, Project Management and Technology. He was part of a pioneering team that propagated offshoring as a strategic imperative to improve quality.He has 17 years of work experience spanning industries like Financial Institutions, IT, ITeS and Telecom. He is a Bachelor in Engineering from NIT, Bhopal and an MBA in Marketing and Strategy from IIM Lucknow.
Vijay is an alumnus of Kellogg School of Management and also holds a Master's degree in Industrial Engineering from University of Texas. He has addressed many international industry forums and seminars on Operational Excellence.
Head Business Excellence function, which is responsible for design & Implementation of Delivery Excellence Strategies, Customer Experience Transformation, Quality, WFM & MIS functions. Team comprises 500+ Analysts, Coaches, Specialists & Consultants.Â Business Excellence function is also responsible for delivering high impact business improvement projects; Industrialization of processes, Benchmarking; Risk assessment & Performance Management.
Brij leads Business Transformation Services team providing Consulting Services to existing and prospective customers to help them transform their front, middle and back office operations.
He also leads the Middle office team that is responsible to provide support to sales team in coming up with compelling proposals for new business.
He has 20 years of work experience in BPO industry across various domains Telecom, Insurance, Banking, Retail and Healthcare. He is a Science Graduate and Lean Six Sigma Master Black Belt.
He has spent ~11 years in the Tech Mahindra BPS, managing multiple portfolio.
Brij has been instrumental in setting up the consulting division with in the BPS grounds up. He has also led the Quality and Process Excellence team globally for the BPS. Currently, he leads critical digital initiatives across all clients .
He has been involved in strategic consulting assignments for customers to bring about improved Customer Experience and has been leading organization wide programs focused on Customer Value Adds and improved Efficiency for better profitability. He has led large global teams across verticals in operations, quality, transformation services.
He has been closely involved in TechMâ€™s key customer value add programs like Axia+ and Exchange ION and also led the Praxis program for Efficiency enhancement. He has led the Quality and Consulting team to Golden Peacock National Awards twice.
Anand Achuthan is the Group Head for Tech Mahindra Business Process Services (TechMBPS) and represents the company for the Philippines region. With the vast expansion of the organization in the geography, Anand is responsible for growing the business with key focus on creating long-term partnerships with existing and incoming clientele through personalized digital transformation and flexible solution offerings.
Being with Tech Mahindra for 14 years, and in the Philippines for more than 10, Anand has successfully broken the barrier of cultural perceptions working in an Indian organization into a localized and modern way of management tailor-fitted for the Filipino employee in the BPO industry.
Amongst his core strengths which includes, tactical planning and analysis, customer-centricity, and leadership building, Anand leads the forefront in leveraging positive change within the Philippines operations through various â€œemployee-firstâ€ blueprints aimed to promote growth and development along with self reliance within the local Filipino workforce.
Prior to expanding Tech Mahindra operations into the Philippines, Anand was responsible for managing and expanding the business across different customer lifecycle management stages globally and leading the transformational journey through effective implementation of business-changing stratagems across several different verticals across multiple locations with Spectramind, Wipro and vCustomer.
Prabhjinder leads Sales for the EMEA region for Business Process Services (BPS) at Tech Mahindra.
An astute and diligent sales leader having spent over 10 years at Tech Mahindra across a variety of market making roles, he is currently responsible for driving growth in the EMEA (Europe, Middle East and Africa) region. Prabhjinder has been responsible for the launch and customer onboarding for Tech Mahindra's operations in greenfield locations spanning across Hungary, Northern Ireland, Republic of Ireland and Germany.
Prabhjinder has over 18 years of experience in the BPO industry with exposure to a variety of industries spanning FS, Telecom, Retail and CPG, Manufacturing and Healthcare amongst others across Tier 1 service providers and has been helping CXOs transform their operations underpinned by enhancement of Customer Experience and Increase in growth and profitability using Next Generation offerings with industry recognised Automation, and Robotics, BPaaS and partner enabled solutions..
Prabhjinder is a Bachelor in Engineering from IIT, Banaras and an MBA in Marketing and Strategy from IIM Calcutta.
Vishal Kapoor is the Senior Vice President of Sales and Alliances for Tech Mahindra Business Process Services (TechMBPS).
Vishal has over 18 years of extensive experience in multiple geographies including Asia Pacific, EMEA and Americas. He has deep experience in business transformation and consulting for the IT and BPO/ KPO spaces with a focus on Product Management, Analytics, Digital, Marketing, Operations and P&L leadership in diverse industries.
Prior to Tech Mahindra, Vishal led various business and initiatives across Concentrix, Dell and Wipro. At Concentrix he was responsible for Sales, Digital and Analytics. At Dell he was responsible for Global Sales and Transformation services. At Wipro he headed the strategic business unit for Transformation Services that was chartered with delivering strategy and differentiated solutions for next generation customer experience. Prior to that, Vishal was responsible for large account management in the Hi-Tech/Media & Entertainment vertical for Wipro.
In his early years Vishal worked in the Technology and Services industries with responsibilities traversing Sales & Account Management, Marketing and Revenue Management.
Suchitra Kerkar heads HR for Tech Mahindra Business Process Services (BPS) and its subsidiary organizations. She is also a member of the Board of Directors for TechMBS (subsidiary company of BPS).
She started off her journey in TechM family as a part of the TechMBS team since Oct 2011 while it was Hutchison Global Services and has played a key role over the last few years in shaping the People agenda for the organization. In her current role, she is responsible for the overall People Function areas that cover facets of talent management including acquisition, engagement and development. Her key achievements include introduction of innovative people practices and policies and opportunities for people to learn and grow. Under her leadership, we have been awarded by Gallup as a "Great place to work" twice over in 2016 and 2017.
Suchitra comes with an experience of over 25 years in the field of HR. She holds a Master Degree in Medical & Psychiatric Social Work from TISS. In her past, she has been associated with Manufacturing, IT and BPO organizations with brands such as IBM, WNS, Xansa and Otis Elevators. She is a post graduate from TISS and is a certified Executive Coach from ICF with a PCC credential.
She is a firm believer that people are key enablers of change and harnessing their talent is a critical step towards culture building. Her objective is to find the spark to make people feel incredible about themselves and ignite their passion to giving them a meaning in life. This in turn will influence and impact them to deliver the best in their careers.
Anil heads the Finance function of Business Process Services (BPS) at Tech Mahindra Ltd & leads the Finance, Legal & Facilities function of Tech Mahindra Business Services Ltd. (TechMBS), a wholly owned subsidiary of Tech Mahindra providing customer management services to Fortune-100 companies. He has spent 15 years in the organization and has been among the key personnel for setting up TechMBS.
Anil is engaged in profitability improvement, financial planning, working capital management, treasury, taxation including litigation, contract negotiations & risk management. He has been instrumental in creating fiscal discipline in the finance function & operational competence in facilities function. He partners with business heads & contributes to their business & pricing strategies.
Anil is passionate about driving automation in areas which can result in efficiencies and customer delight. He has transformed functions under his domain by encouraging massive automation resulting in quick outcomes, accurate information and prompt decision making.
He has 25 years of work experience spanning in areas such as tax consulting, financial services, telecom, IT &, ITeS. He is a qualified Chartered Accountant, Cost Accountant & Company Secretary.
Amit love new ideas, concepts and innovative ways of doing things. That is what he does at Tech Mahindra. Amit is the Global head for all International locations & Heads shared services for Tech Mahindra. He also leads theÂ Transition Team for Tech M BPS. Amit is a multidisciplinary executive with a demonstrated ability to create measurable value via sustainable operating models, revenue generation, profit optimizations and global partnerships in highly competitive markets.
Amit has been with Tech M for the last 11 years & has been instrumental in our growth journey. He has been leading the charter for expanding in New Geo's and acquisitions for BPS. He has successfully led two acquisitions and set up of 20+ delivery centers across the Globe including some recent expansions in Waterford and Budapest in Europe.
Amit has championed the Shared Service Model for our customers and has helped them in their transformation journeys. At the same time, he has also consolidated all internal support functions into a consolidated & standardized Shared Service Unit which includes areas like Finance & Accounting, Visa & Immigration, Service Desk etc. "Employee Care" & "Out of the Box Thinking" are integrated deeply in his DNA.
Amit has won multiple awards including the prestigious Business Creator & Unique Creation Award. Notable achievement is winning first prize from Mahindra Group & Ross School of Business, Michigan University for his project on creating a new business model generating non-linear revenue.
With over 19 years of work experience, Amit has extensive experience in areas of BPO(customer service & Tier 1 helpdesk), Consulting & Software Development. In his career span Amit has worked with organizations like Exl Services, TELUS International & 24/7 Customer & has significant management experience in building, running & ramping up businesses across the Globe. He is a trained Six Sigma Black Belt & Aspect Certified WFM Professional.
Abdul Latif is a seasoned professional with more than two & half decades of experience in manufacturing, technology and IT-enabled & BPO services. As the CRE lead, he has worked on green field projects and also in start-ups. He has extensive exposure & experience on projects, Operation & Maintenance of large sites and remotely managing multiple delivery locations.
Latif has been managing the Corporate Real Estate & Support Services for over 15 years in this role including strategic planning and execution & manages all corporate real estate transactions globally. He manages the transaction process end-to-end, including strategy development, project planning. He also ensures compliance with corporate standards and procedures related to design and manages Corporate Lease Management / Administration and occupancy monitoring..
Latif has done his Masters in Social Work from Jamia and LL.B from University of Delhi, majoring in HR & Corporate Laws.
SV Sriram (or SVS as he is popularly known) is the Senior Vice President for Business Process Services (BPS) at Tech Mahindra. SVS is an accomplished and mission-oriented leader with an impressive experience of over 30 years in directing operations, projects, and setting up new initiatives and ventures.
SVS has proven dexterity in leading huge teams and managing global customers. At Tech Mahindra, SVS heads delivery for domestic BPS programs. SVS was instrumental in setting up the BPS business at Tech Mahindra and growing the business from 0 to 14000 plus. He set up the BPS delivery centers at Chennai, Chandigarh, Pune, Hyderabad, Kolkata, Vizag, Ahmedabad and Noida in India. He also set up African centers at Nigeria, Ghana, Zambia, Malawi, Congo DRC, Congo B and Gabon.
Prior to joining Tech Mahindra, SVS served as an Executive Vice President at HCL Technologies America where he headed an onsite business consulting team.