Leading the Change in the World of Telecom

Our research says:

5G Technology, Internet Of Things, Fixed Wireless, and Machine Learning are set to be the next big thing in Telecom. With this the always online, speed-hungry customers are set to become more demanding. The industry also experiences ongoing pressure to add new customers, optimize marketing, increase average revenue per user (APRU), improve CSAT, retain customers — the plate is not just full but overflowing.

Lead the change and be a winner with TechM BPS.

The Tech Mahindra BPS Edge

As part of a leading global systems integrator and business transformation consulting organization, Tech Mahindra BPS has a very strong presence in the Telecommunications industry. We have built our expertise and intellectual property over the years to partner with the major players in the Telecom industry and these include:

  • Capabilities across analytics, data science, visualization, AI and ML and data supply chain
  • Leveraging in-house analytics platforms -- PRISM, CareXa, MDS, Socio, and more
  • iDecisions – industry-specific out-of-the-box business intelligence
  • Mature industry frameworks like CareXa

  • Our telecom service capabilities cover:

  • Service provisioning and activation
  • Technical help desk and support
  • Customer service (order management)
  • Social media customer relationship management (CRM)
  • Data cleansing and migration
  • Project management
  • Enterprise finance, accounting, and revenue assurance
  • Enterprise contract management
  • Enterprise billing and interconnect
  • Internal service and field dispatch desk

CareXa

CareXa is our in-house framework for end-to-end customer management and can be customized to achieve your specific business goals.


CareXa was developed to cover a wide array of functions including:

  • Operational Excellence
  • Robotics and Automation
  • Multichannel
  • Analytics

With CareXa you can achieve:

  • Enhanced customer engagement across all channels
  • Increase in revenue and ARPU
  • Reduction in cost of operations