Under pressure to add new customers, optimize marketing, increase average revenue per user (APRU), improve CSAT, retain customers? With TechM BPS Telecom services, you get all this and add-ons such as:

  • 25% reduction in resources
  • 20% cost savings+
  • 30% AHT reduction
  • Reduce Churn through analytics and actions
  • Social Media Command Center and Analytics
  • $1Million new revenue for every Million subscriber base

Our Partners include

  • 65+ Global customers, $2.2Bn in Revenues
  • 11 of Fortune 500 global companies
  • 12 of Top 20 Wireless TSPs
  • 5 Top TEMs
  • 3 Top Telcos in Europe
  • 18 Top Greenfield operators
  • 13 of Top 14 TSPs in India
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The TechM BPS Edge

We have built our expertise and intellectual property over the years to partner with the major players in the Telecom industry and these include:

  • Capabilities across analytics, data science, visualization, AI and ML and data supply chain
  • Leveraging in-house analytics platforms - PRISM, CareXa, MDS, Socio, and more
  • iDecisions – industry-specific out-of-the-box business intelligence
  • Mature industry frameworks like CareXa

Our telecom service offerings:

  • Service provisioning and activations
  • Technical help desk and support
  • Customer service (order management)
  • Social media customer relationship management
  • Data cleansing and migration
  • Project management
  • Finance, accounting, and revenue assurance
  • Enterprise contract management
  • Enterprise billing and interconnect
  • Internal service and field dispatch desk