Your Customer has Evolved, is Your Service Desk Keeping up?
Your service desk performance is a reflection of how much you, as a brand, value your customers. Right from connectivity to the various channels you offer to the quality of service, every parameter counts. As a service provider it is imperative that you deliver a seamless and personalized customer experience across channels. While delivering impeccable service it is also imperative for the service desk function to be cost effective.
The TechM BPS Edge
Our end-to-end capability and vast consulting experience gives us an edge when it comes to business process services. Our service desk capability covers a wide spectrum of people, processes, and industries. We provide complete life-cycle solutions required for Service Desk by leveraging Lean Six Sigma and ITIL best practices.
How we leverage Predictive Analytics platform to power our Service Desk offerings?
- Predictive analytics platform provides business insights in a structured, optimized, accelerated, and lean way
- Accelerator platform for predictive analytics with self-service as an add-on feature
- Integrated with industry-relevant prebuilt KPIâ€™s and advanced machine learning algorithms
- Analytics as a Service
How we leverage our RPA expertise to make Service Desk operations more efficient?
- Learn human behavior, natural language selection, and adapt to human sentiments and learn continually
- Error-free handling and simulates human actions
- Identify 90% of human needs and automate 60% of tasks
- In-house digital platforms and frameworks for analytics, automation, and customer management â€” Entellio, UNO, CareXa
- Analytics offered as a Service â€“ CAPEX to OPEX model
- Optimization and lower incremental cost â€“ leverage shared services pool of data scientists, data wranglers and domain experts
- Authoring layer enables business users with self-service predictive analytics capability
- Core statistical techniques and built-in algorithms, less dependency on high-end skills
Why TechM BPS?
- Improve customer experience through integrated Global Service Desk
- Elevate service quality and cost efficiency
- Drive Shift-Left approach
- Clearly defined processes based on ITIL V3
- Reduces delivery time by 50%
- Enable business users and data scientists with analytical assets
- Simple features, optimized operations, and accelerated delivery
Transformed Service Desk Operations