Platform Solutions to Drive Innovation, Business Transformation, and Agility
Our research says:
In the digital ecosystem, increasing customer expectations are the norm. Traditional businesses face competition from emerging players. This calls for transformation of their business and operating models and the need to continuously improve processes, make systems more efficient and enhance performance and outcomes.
Investment in platforms and platforms based solutions is the most viable option to counter the effects of a VUCA (volatility, uncertainty, complexity and ambiguity) business environment and power growth.
The Tech Mahindra BPS Edge
Tech Mahindra BPS offers rapidly deployable platform solutions and services to drive innovation, boost performance, and cultivate an ecosystem of collaborators.
Our platform solutions:
SOCIO - Analytics, Reports and Engagement
End-to-end social media management through:
- Agents to conduct social customer care, response management, and moderate social channels
- Analytics for insights from social data, customize dashboards, identify potential monetizing opportunities, and identify influencers on online channels
UNO – Robotic Process Automation
- Desktop automation platform
- Enables robotic process automation and desktop unification without any integration with IT systems
TACTiX – In-house AI platform
- IT/business operations optimization using natural language processing (NLP) and machine learning techniques
- Uses multiple feedback and knowledge systems to continuously optimize IT/business operations using NLP and machine learning techniques
- Improves recommendations using social intelligence and assists SMEs
PRISM – Analytics
- Self-service predictive analytics platform to predict and influence business outcomes
- Unified self-service platform for business analytics, real-time analytics, and operational intelligence
- Integration with social and mobility sensors
- Implementation of big data solutions across verticals