Tech Mahindra Business Services Group
BSG Tech mahindra


Pharmaceutical companies today spend billions of dollars on research and development of new drugs, thereby locking a sizable portion of investment at risk. The average spending by a pharmaceutical company on new drug discovery is more than $2 billion. Drug recalls are a huge risk in terms of money as well as brand reputation of the company.

Global pharmaceutical companies face three major challenges:

  • Large volumes
    • Number of Adverse Events (AE) per year increasing at 9 percent in USA
    • More than 1.2 million AEs reported to FDA in 2014
  • Regulatory environment
    • Compliance with diverse regulatory requirements across different geographies.
    • Tracking continuously evolving regulatory frameworks
  • Flexible expertise
    • Effective pharmacovigilance requires skilled domain specialists and robust IT tools
    • Varying workloads often leads to staffing inefficiencies

Tech Mahindra BPS offers a Platform BPO offering to manage drug safety and pharmacovigilance. We have acquired expertise in 11 therapeutic areas of drug safety through our work experience of more than seven years with Pharmaceutical majors across the globe. We have over 100 highly qualified and trained Healthcare Professionals who are experienced in Argus and ARISg safety database.

In line with our strong quality processes, we have process frameworks in place for increased RIGHT FIRST TIME capabilities. We are the largest Argus trained user base in India for one of the Pharmaceutical majors. We also have the largest Oracle Health Sciences implementations (over 100) for Pharmaceutical major and CROs through our alliances.

  • Cost effective integrated (IT and BPO) drug safety solution
  • Flexible engagement models such as outcome based, pay-per-use, unit pricing or FSP models
  • Process optimization (6 Sigma) to increase in-take and triage of safety cases
  • Delivering business performance through Knowledge Process Outsourcing (KPO), Outsourcing, AERS and COTS
Cases Processed 190,000+
Languages           English, Spanish, French, German, Portuguese, Japanese
Channels             Phone, Email, Chat, Web forms, Fax, Instant Messengers, PDA, Video Conferencing, IVR
Quality                Less than 1% re-submission YOY
Consistent quality scores exceeding 99.5%
Compliance         100% on time compliance

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