Tech Mahindra Business Services Group
BSG Tech mahindra


  • Complying with the industry regulations
  • Increasing IT efficiency and lowering cost
  • Implementing straight-through processing
  • Modernizing all core systems
  • Increasing flexibility to respond to changing business needs
  • Real time visibility into actual business transactions and user experience
  • Accessing historical data for reporting
  • Creating a baseline assessments to ensure application performance and end user experience

We partner with leading financial services companies to offer solutions that deliver sustainable value and transform the way companies conduct business. Tech Mahindra BPS’s Financial Services Practice provides consulting and IT-based services and solutions to customers across the world. We offer a comprehensive set of solutions to financial institutes through our unique three-dimensional model, which encompasses Technology Services, Enterprise Solutions, and Industry-specific Solutions. We leverage our collective knowledge from these three dimensions to deliver business value to our customers.

Tech Mahindra BPS – Financial Services Offerings

Tech Mahindra BPS is distinctively positioned to drive and renovate the entire Payer spectrum in Health Insurance. Our service offerings range from implementation, development and testing, to integration, support and maintenance. We constantly strive to create accelerators and unique methodologies to reduce upgrade or deployment time and improve application performance parameters. We have set ourselves apart from our competitors by providing integrated end-to-end solutions, right from strategic consulting to delivery.

Tech Mahindra BPS's Core Insurance solutions offer customer centricity, risk management and compliance, and business IT efficiencies. Core Insurance solutions focus on cost reduction, reduced time-to-market, increased revenue and compliance to regulatory requirements. Core Insurance solutions address sales and marketing, policy generation, underwriting, asset management and claims processing.

Our Health Insurance offerings range from:

  • New Business Enrolment – Data management
  • Underwriting Support – Compilation and analysis of PHI data
  • Renewals – Census data and renewal rating
  • Claims Management – Claims indexing, claims adjudication, verification of benefits and customer contact center
  • Policy Servicing – Static data changes, plan changes, billing and cancellations

Horizontal services include:

  • Finance and Accounting – Premium accounting , bank recon, agent commissions and tax records
  • HR outsourcing – Payroll processing, benefits administration, HR help desk, employee record maintenance
  • Knowledge Services – Research and analytics, advisory services and data management services

Insurance BPO Experience

Our Financial Services Competency is an industry-leading provider of integrated enterprise transformation services. The largest financial services post-trade infrastructure organization partners with us. So does the world’s foremost security exchange. The top two global financial institutions are also our partners.

Elements of our Value Proposition:

  • Extensive experience and expertise in helping customers streamline business processes through a combination of experienced resources, proprietary platforms, global footprint and strategic partnerships and alliances
  • 700+ BFS resources across BPO handling 6,30,000 transaction and processing $2Billion of payments
  • Ability to support Banking Value-Chain across Banking and Cards through TechM proprietary platforms
  • Strong BFS domain capabilities in Banking & Financial services – 5000 Delivery Integrated (IT+BPO) resources across 30+ Customer Worldwide with 1500 domain SMEs
  • Consulting  Led engagement model through TechM in-house Team
  • Integrated Delivery through IT+BPO Programs
  • Innovative construct – Focus on Analytics based Transformation through Platform and Automation Solutions

Value proposition 

Some of our key advantages are:

  • Flexible engagement model caters to cyclical businesses
  • Transaction based pricing options
  • Integrated solution with back and front office support
  • Specialized knowledge in various Financial Services segments

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