We self-certify compliance with
“Personal Information” or “Information” means information that: (1) is transferred from the EU to the United States; (2) is recorded in any form; (3) is about, or pertains to a specific individual; and (4) can be linked to that individual. “Sensitive Personal Information” means personal information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or that concerns an individual's health.
SAFE HARBOR PRINCIPLES
Company shall inform an individual of the purpose for which it collects and uses the Personal Information and the types of non-agent third parties to which the Company discloses or may disclose that Information. Company shall provide the individual with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to the Company, or as soon as practicable thereafter, and in any event before the Company uses or discloses the Information for a purpose other than for which it was originally collected.
The Company will offer individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, the Company will give individuals the opportunity to affirmatively or explicitly (opt out) consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Company shall treat Sensitive Personal Information received from an individual the same as the individual would treat and identify it as Sensitive Personal Information.
Prior to disclosing Personal Information to a third party, Company shall notify the individual of such disclosure and allow the individual the choice (opt out) of such disclosure. Company shall ensure that any third party for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles and agree in writing to provide an adequate level of privacy protection.
Company shall take reasonable steps to protect the Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Company has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the Information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Company cannot guarantee the security of Information on or transmitted via the Internet.
Company shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, Company shall take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.
Company shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated.
If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using (an independent resource mechanism) as a third party resolution provider.
The Company will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information by reference to the principles contained in this Policy. For complaints that cannot be resolved between the Company and the complainant, we have agreed to participate in the following dispute resolution procedures in the investigation and resolution of complaints to resolve disputes pursuant to the Safe Harbor Principles:
Information Subject to Other Policies
Questions, comments or complaints regarding the Company's Safe Harbor Policy or data collection and processing practices can be emailed to:Corporateombudsman@techmahindra.com
Effective Date: 11 October 2017
Collection of personal information for propagating business
From time to time, we may request Personal Information from you to get valuable feedback from your experience on our website. In addition, we may also use your personal information for other business purposes or in order to help serve you better, such as informing you of new services, products, or alliances that could help you in your business. Your posting of any such Personal Information is strictly up to you, but please understand that this is a website accessed by the public. Therefore, do NOT post any information that is confidential and/or proprietary. While you can visit our site without disclosing any Personal Information, there are web pages that require such information to complete certain functions, thus these web pages may not be available to you if you decide not to reveal the information requested. We will take reasonable steps to ensure that your Personal Information is accurate and complete.
Collecting information for on-line surveys
At times, we conduct online surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will inform you about how we will use the information prior to your taking the survey. If you do not want to participate in the survey, you may refrain from contributing to it at your own discretion.
Our Website may use a technology known as web beacons - sometimes called single-pixel gifs - that allow this site to collect web log information. A web beacon is a graphic on a web page or in an email message designed to track pages viewed or messages opened. Web log information is gathered when you visit one of our Websites by the computer that hosts our Website (called a "webserver”). The webserver automatically recognizes some non-personal information, such as the date and time you visited our site, the pages you visited, the website you came from, the type of browser you are using (e.g., Internet Explorer), the type of operating system you are using (e.g., Windows 7), and the domain name and address of your Internet service provider (e.g., AOL). We may also include web beacons in promotional email messages in order to determine whether messages have been opened.
Our Website uses a technology called a "cookie". A cookie is a piece of information that our webserver sends to your computer (actually to your browser file) when you access a website. Then when you come back our site will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that keeps you from needing to remember and then enter a password more than once during a visit to the site.
Our Website uses Internet Protocol (IP) Addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a “dynamic” address). Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP Address that we collect, or even perhaps a cookie we use, may contain information that could be deemed identifiable. This is because with some broadband connections your IP Address doesn't change (it is “static”) and could be associated with your personal computer. We use your IP address to report aggregate information on use and to help improve the Website.
You should be aware that this site is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18.
Areas of this Website that collect your Information use industry standard secure socket layer encryption (SSL); however, to take advantage of this your browser must support encryption protection (found in Internet Explorer release 3.0 and above).
Disclosure to third parties
We may share your Personal Information with agents, contractors or partners of the Company in connection with services that these individuals or entities perform for, or with, the Company. These agents, contractors or partners are restricted from using this data in any way other than to provide services for the Company, or services for the collaboration in which they and the Company are engaged (for example, some of our products are developed and marketed through joint agreements with other companies). We may, for example, provide your information to agents, contractors or partners for hosting our databases, for data processing services, or so that they can mail you information that you requested. You may remove yourself from any such list or notification at any time.
The Company reserves the right to share your Personal Information to respond to duly authorized information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national, state, or company security is at issue (such as with the World Trade Center terrorist act in September, 2001), The Company reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.
We may also be required to disclose your Personal Information in the event of a legal investigation or any such other process where we are required to do so by applicable law or where we have to establish our legal rights or where disclosure is required to prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person.
As a convenience to our visitors, this Website currently contains links to a number of sites that we believe may offer useful information. The policies and procedures we described here do not apply to those sites. We suggest contacting those sites directly for information on their privacy, security, data collection, and distribution policies.
Abdul Latif is a seasoned professional with more than two & half decades of experience in manufacturing, technology and IT-enabled & BPO services. As the CRE lead, he has worked on green field projects and also in start-ups. He has extensive exposure & experience on projects, Operation & Maintenance of large sites and remotely managing multiple delivery locations.
Latif has been managing the Corporate Real Estate & Support Services for over 15 years in this role including strategic planning and execution & manages all corporate real estate transactions globally. He manages the transaction process end-to-end, including strategy development, project planning. He also ensures compliance with corporate standards and procedures related to design and manages Corporate Lease Management / Administration and occupancy monitoring..
Latif has done his Masters in Social Work from Jamia and LL.B from University of Delhi, majoring in HR & Corporate Laws.
Amit leads the Solutions Team for Tech Mahindra Business Process Services (TechMBPS). He is responsible for turning customer requirements into successful & innovative solutions. Amit works with the Delivery and Sales teams across the globe in identifying opportunities to "Co-Create & Innovate", thus creating value for our customers.
A multidisciplinary executive with a demonstrated ability to create measurable value via sustainable operating models, revenue generation, profit optimizations and global partnerships in highly competitive markets, Amit has been with TechMBPS for the last 10 years & has been instrumental in our growth journey. He has been leading the charter for expanding in new geographies and acquisitions for BPS. He has successfully led 2 acquisitions and set up of 20+ Delivery centers across the Globe.
Amit has championed the Shared Service Model for our customers and has helped them in their transformation journeys. At the same time, he has also consolidated all internal support functions into a consolidated & standardized Shared Service Unit which includes areas like Finance & Accounting, Visa & Immigration, Service Desk etc.
Amit loves new ideas, new concepts and new ways of doing things. That is what he does at Tech Mahindra. The concepts of "Employee Care" & "Out of the Box Thinking" are integrated deeply in his DNA. All this has won him multiple awards including the prestigious Business Creator & Unique Creation Award. Another notable achievement is winning the first prize from Mahindra Group & Ross School of Business, Michigan University for his project on creating a new business model generating non-linear revenue.
With over 17 years of work experience, Amit has extensive experience in areas of BPO (customer service & Tier 1 helpdesk), Consulting & Software Development. In his career span he has worked with organizations like EXL Services, TELUS International & 24/7 Customer & has significant management experience in building, running & ramping up businesses across the Globe. He is a trained Six Sigma Black Belt & Aspect Certified WFM Professional.
Amit enjoys muscle cars, classic rock (Pink Floyd, The Eagles), concerts, the ocean and sunshine.
Anil heads the Finance function of Business Process Services (BPS) at Tech Mahindra Ltd & leads the Finance, Legal & Facilities function of Tech Mahindra Business Services Ltd. (TechMBS), a wholly owned subsidiary of Tech Mahindra providing customer management services to Fortune-100 companies. He has spent 15 years in the organization and has been among the key personnel for setting up TechMBS.
Anil is engaged in profitability improvement, financial planning, working capital management, treasury, taxation including litigation, contract negotiations & risk management. He has been instrumental in creating fiscal discipline in the finance function & operational competence in facilities function. He partners with business heads & contributes to their business & pricing strategies.
Anil is passionate about driving automation in areas which can result in efficiencies and customer delight. He has transformed functions under his domain by encouraging massive automation resulting in quick outcomes, accurate information and prompt decision making.
He has 25 years of work experience spanning in areas such as tax consulting, financial services, telecom, IT &, ITeS. He is a qualified Chartered Accountant, Cost Accountant & Company Secretary.
Birendra leads Tech Mahindra Business Services (TechMBS), a wholly owned subsidiary of Tech Mahindra providing Customer Management Services to Fortune-100 companies. He has spent 12 years in the organization, managing multiple portfolios.
Birendra has been instrumental in driving Digital Transformation at TechMBS, led the integration of TechMBS with Tech Mahindra post acquisition and has led the overall growth journey of TechMBS. He has led large transformation programmes for customers that have led to significant improvement in Customer Experience, Reduced Costs and Increased Profitability for our clients.
Birendra is passionate about driving digital transformation in the customer management world and making TechMBS a great place to work. He incubated Carexa, Tech M's proprietary Customer Management Framework which is loved by our customers. Under his stewardship, TechMBS has been recognized as one of the world's greatest places to work by Gallup.
For his outstanding contribution to the overall business, Birendra was recently awarded the Tech Mahindra Associate of the year.
He has 17 years of work experience spanning industries like Financial Institutions, IT, ITeS and Telecom. He is a Bachelor in Engineering from NIT, Bhopal and an MBA in Marketing and Strategy from IIM Lucknow.
Narinder is a Global Delivery Head with Tech Mahindra Business Process Services and is responsible for managing global service delivery for enterprise (Retail, HLS, BFSI, Manufacturing) accounts. He carries a rich blend of more than 26 years of experience in managing large and complex BPO engagements.
He provides strong strategic focus, direction and operational leadership to the team. Narinder has global experience in delivering operational excellence, setting up robust systems and processes and delivering high impact improvement projects. He has managed to successfully turnaround businesses and grow businesses from scratch by building strong teams. Narinder has managed, under his leadership, more than 200 different programs and has successfully delivered to the expectations of his clients. He has also led his clients successfully in the transformational journey of their engagements with Tech Mahindra.
Narinder has worked for organizations such as Xerox, HCL and PCL before joining Tech Mahindra BPS.
He holds a master's degree in Management and is a graduate in Engineering.
Prabhjinder leads Sales for the EMEA region for Business Process Services (BPS) at Tech Mahindra.
An astute and diligent sales leader having spent over 10 years at Tech Mahindra across a variety of market making roles, he is currently responsible for driving growth in the EMEA (Europe, Middle East and Africa) region. Prabhjinder has been responsible for the launch and customer onboarding for Tech Mahindra's operations in greenfield locations spanning across Hungary, Northern Ireland, Republic of Ireland and Germany.
Prabhjinder has over 18 years of experience in the BPO industry with exposure to a variety of industries spanning FS, Telecom, Retail and CPG, Manufacturing and Healthcare amongst others across Tier 1 service providers and has been helping CXOs transform their operations underpinned by enhancement of Customer Experience and Increase in growth and profitability using Next Generation offerings with industry recognised Automation, and Robotics, BPaaS and partner enabled solutions..
Prabhjinder is a Bachelor in Engineering from IIT, Banaras and an MBA in Marketing and Strategy from IIM Calcutta.
Richa's work experience has largely been in the outsourcing industry. Her professional experience spans multiple countries and several sectors including Telecommunications with major assignments in outsourcing domain. She has been instrumental in developing and executing global learning strategies.
Managing end to end learning solutions along with successful implementation of alternate learning methodologies have been a major highlight of her illustrious career. Her ability to merge internal branding and marketing strategies with learning and development is regarded as a great value addition to the associated organizations. She has been a catalyst of leadership to leader shift in talent management. Richa has also has handled the Chief Diversity & Inclusion Office at Tech Mahindra.
Richa holds over 16 years of extensive experience in learning and development with leading multinational corporations such as GE capital and HCL.
She is recognized for her ability to deliver in familiar and unfamiliar circumstances and excels in building and managing teams. In the domain of Learning and Development, she is acknowledged as an authority and is also deeply connected with the ecosystem around the outsourcing industry.
Richa has had a vital role to play in the execution of the Corporate Social Responsibility activities across the organization and has contributed greatly in driving employee engagement initiatives in Tech Mahindra.
Ritesh is a seasoned executive with more than two decades of experience in technology and technology-enabled business services. He has worked across the IT services, BPO, SaaS/ BPaaS, outsourced product development, engineering research and development, and automation/ cognitive computing businesses.
He has worked in start-ups, growth and turnaround environments, and has built billion-dollar businesses from scratch. He is one of a few executives globally with exposure to both services (applications, infrastructure and process) and product businesses. He has worked in large public companies, and in VC/ PE backed private companies.
Ritesh, until recently, was an independent advisor to Boards/ CEOs and leadership teams of a number of public and private mid-size businesses across different areas of value creation (strategy, growth, go to market, sales enablement, marketing and branding, capital raise and operational improvements). Before this, Ritesh spent more than 12 years at Infosys (NYSE:INFY), where he was one of the members of the executive leadership team that took the revenues from $100 million in 1999 to $8 billion in 2012.
Ritesh is an MBA from FMS, New Delhi, majoring in Finance and Marketing, and a post graduate honors diploma holder in Systems Management as well as a Bachelor's degree in Commerce, majoring in Economics and Accounting. He has also completed the Executive Development Program at Wharton Business School. Ritesh also serves on the Board of Rutgers University's Design Thinking and Customer Experience Program.
SV Sriram (or SVS as he is popularly known) is the Senior Vice President for Business Process Services (BPS) at Tech Mahindra. SVS is an accomplished and mission-oriented leader with an impressive experience of over 30 years in directing operations, projects, and setting up new initiatives and ventures.
SVS has proven dexterity in leading huge teams and managing global customers. At Tech Mahindra, SVS heads delivery for domestic BPS programs. SVS was instrumental in setting up the BPS business at Tech Mahindra and growing the business from 0 to 14000 plus. He set up the BPS delivery centers at Chennai, Chandigarh, Pune, Hyderabad, Kolkata, Vizag, Ahmedabad and Noida in India. He also set up African centers at Nigeria, Ghana, Zambia, Malawi, Congo DRC, Congo B and Gabon.
Prior to joining Tech Mahindra, SVS served as an Executive Vice President at HCL Technologies America where he headed an onsite business consulting team.
Sohit heads the CME (Communication, Media & entertainment) vertical at Tech Mahindra Business Process Services (BPS).
Sohit has been instrumental in driving business growth across all major geographies via his astute focus on Customer Relationship and Delivery Excellence. A strong proponent of doing things differently, he has led the adoption of new age technologies in various aspects of the BPS business cycle - benefitting all the stakeholders - clients, customers and the organization. A lot of his initiatives focus on deployment of industry leading platforms, robotics, AI tools & Analytics to bring about significant cost transformation and customer experience enhancement.
Sohit's exemplary people focus has led to the creation of a strong and high performing motivated workforce. He has won multiple awards including the prestigious BPS Leadership award at Tech Mahindra.
Prior to Tech Mahindra, Sohit has had professional stints at GE Shipping, India's largest private sector shipping company and vCustomer, a leading third party Customer Management Solution provided at that time.
In a career spanning more than 2 decades, he has held leadership positions in diverse industries such as BPS, and Shipping & Logistics. Sohit did his schooling from the prestigious Mayo College, Ajmer and holds a Masters in Management from the Indian School of Business, Hyderabad.
Suchitra Kerkar heads HR for Tech Mahindra Business Process Services (BPS) and its subsidiary organizations. She is also a member of the Board of Directors for TechMBS (subsidiary company of BPS).
She started off her journey in TechM family as a part of the TechMBS team since Oct 2011 while it was Hutchison Global Services and has played a key role over the last few years in shaping the People agenda for the organization. In her current role, she is responsible for the overall People Function areas that cover facets of talent management including acquisition, engagement and development. Her key achievements include introduction of innovative people practices and policies and opportunities for people to learn and grow. Under her leadership, we have been awarded by Gallup as a "Great place to work" twice over in 2016 and 2017.
Suchitra comes with an experience of over 25 years in the field of HR. She holds a Master Degree in Medical & Psychiatric Social Work from TISS. In her past, she has been associated with Manufacturing, IT and BPO organizations with brands such as IBM, WNS, Xansa and Otis Elevators. She is a post graduate from TISS and is a certified Executive Coach from ICF with a PCC credential.
She is a firm believer that people are key enablers of change and harnessing their talent is a critical step towards culture building. Her objective is to find the spark to make people feel incredible about themselves and ignite their passion to giving them a meaning in life. This in turn will influence and impact them to deliver the best in their careers.
Vishal Kapoor is the Senior Vice President of Sales and Alliances for Tech Mahindra Business Process Services (TechMBPS).
Vishal has over 18 years of extensive experience in multiple geographies including Asia Pacific, EMEA and Americas. He has deep experience in business transformation and consulting for the IT and BPO/ KPO spaces with a focus on Product Management, Analytics, Digital, Marketing, Operations and P&L leadership in diverse industries.
Prior to Tech Mahindra, Vishal led various business and initiatives across Concentrix, Dell and Wipro. At Concentrix he was responsible for Sales, Digital and Analytics. At Dell he was responsible for Global Sales and Transformation services. At Wipro he headed the strategic business unit for Transformation Services that was chartered with delivering strategy and differentiated solutions for next generation customer experience. Prior to that, Vishal was responsible for large account management in the Hi-Tech/Media & Entertainment vertical for Wipro.
In his early years Vishal worked in the Technology and Services industries with responsibilities traversing Sales & Account Management, Marketing and Revenue Management.