Want to thrive in this digital age? Transform the way you interact with your customers to provide outstanding and intuitive customer experience through various touch points across the customer lifecycle, introduce differentiation, and remain competitive. Customer experience design is the key.

The TechM BPS Edge

Our industry-leading solutions span the needs of enterprises across industries. We help them enhance customer experience, transform business processes, and create value.

The BIO Agency is our strategic acquisition, which empowers us to deliver exceptional user experiences through our Design offerings. The BIO Agency, offers digital strategy, service design and customer experience — thus enabling the journey from digital scale to digital experience.

Bio Hive™

Our BIO Hive specialists co-locate with clients and end customers to create a 360 degree vision with shared perspectives to build truly innovative processes to meet the customers' needs.

Customer Insight

We put customers at the heart of our solutions. We mine data, find insights, and customize solutions, making it a win-win situation for both our customers and their end users.

Agile Working

We deploy agile methods to re-imagine experiences and produce truly ground breaking customer journeys. Our Scrum professionals help you achieve speed-to-market with greater visibility, higher quality results, less risk, and better cost control.

Rapid Prototyping

Rapid prototyping sets the right approach, by performing user testing during the initial stages, getting feedback, and make changes quickly and drive quality.

Key Offerings

design

Our Next-gen Customer Experience Management Framework

CareXa is Tech Mahindra’s next generation customer care solution, with agent virtualization, analytics, assisted interactions and digital channels. See this video to know more.