Industry-leading CoreOps Capability with Award Winning People Practices, Embedded Analytics, Automation, and Consulting

Our research says:

The transition of BPO to BPS, is underlined by a major change in roles for the service providers. The industry has come a long way from being simple service providers to being strategic partners. One size fits all is a thing of the past, today everyone is looking to provide customized engagement models to meet specific needs and long term strategic goals of clients.

But the world is evolving and so is the industry.

Now is the time for BPaaS, a highly scalable and agile business service model that offers cloud-based industry solutions including, automation and analytics, access to people, infrastructure, and applications. This way, businesses can adapt to the VUCA (volatility, uncertainty, complexity, and ambiguity) business environment and can scale-up or scale-down operations depending on the business need.

The Tech Mahindra BPS Edge

Tech Mahindra BPS has a suite of solutions offering core BPaaS operations and can be customized to meet the needs of any industry.

BPaaS

Digital technologies are fueling constantly changing customer needs. Every business is in the race to offer products and services such that they are easily accessible by their customers. Brands are adapting their processes to be in sync with their always-on customers across all possible challenges.

BPaaS is not just a cloud based solution, it is a revolution in culture across the services industry, as we move away from the Capital Expenditure (CAPEX) model to the Operational Expenditure (OPEX) model.

People Capability

People are core to our BPaaS offering. With BPaaS they embark on a journey of passion, motivation, and continuous improvement by enhancing their knowledge and skills to enhance strategic business performance.

Core Elements of BPaaS — Analytics, Automation, and Consulting

Our in-house analytics platform PRISM enables self-service predictive analytics, influences business outcomes and reduces time to market and business risk..

Built on TechM’s AQT philosophy (Automation, Quality and Time), our automation solutions include both front-office as well as the back-office technologies. So far we have deployed over 1000 robots to automate front-office and back-office processes for our clients. We ensure top-notch customer experience at reduced cost with security, scale, and speed.

Our teams collaborate with customers to understand and assess their needs to enhance customer experiences. End-to-end capability and vast consulting experience gives us an edge when it comes to serving diverse client requirements. The BPS consulting team comprises of highly skilled and certified consultants to evaluate your business.

We believe in achieving significant improvements in shorter periods that help leapfrog your business to improve processes significantly and achieve dramatic improvements in quality and productivity. Re-engineering is key.

Over and Above CoreOps
SOCIO - Analytics, reports and engagement

End-to-end social media management using agents and analysts

PRISM - Analytics tool

Self-service predictive analytics platform to predict and influence business outcomes

TACTiX - AI platform

IT/business operations optimization using natural language processing (NLP) and machine learning techniques

UNO - process automation

Desktop automation platform with no integration required