Have a Problem? We have the Solutionâ€¦
Our Consulting approach is simple:
- Process Re-engineering Process Heat-map
- Process Investigation and Capture
- Process Assessment and Analysis
- Feasibility Analysis
- Target Operating Model and Deployment
Why TechM BPS?
|Optimized processes and significant reduction in employee overhead costs||Delivered over $6.5 Million in savings||Improved customer loyalty and brand stickiness|
|Improved process health and hygiene||Near real-time data insights||Reduced manpower requirement for analysis and reporting|
How it works?
How Well is Current Operating Model Performing on following Counts?
How are you measuring C-Sat and driving key satisfaction factors
How effective are current people, process and systems
How much standardized are the processes to drive customer commitment
How efficient are current people, processes and systems?
How can we enhance Customer Experience through improved IT & Digitization Initiatives
Are Management Systems (Organization, Performance, etc.) Aligned to Operating Systems?
How aligned is the strategy towards customer experience
Is the metrics being measured the right one?
Is Governance facilitating the targets?
Could Process and Organization strategy changes support the change?
How change ready is the organization to target C-Sat?
Do we have effective training plan to cope up with the initiatives
Does Telco have institutionalized CI plan?
Enhance Customer Exp through improved IT & Digitization Initiatives
Proactive Customer Interaction and Order Management
Consistent Customer Experience through all channels by collaborating with all Teams
Improve Query Resolution and Management Processes