Are you looking to keep up with the digital wave and changing regulations? Reach out to professional consultants to identify the right opportunities, common pitfalls, and the most crucial aspects you need to watch out for. We have delivered the following benefits through our consulting business values to our clients:
Optimized processes and significant reduction in employee overhead costs
Delivered over $6.5 Million in savings
Improved process health and hygiene
Designed and delivered target operating model to enable digital transformation
Improved customer loyalty and brand stickiness
RPA assessment to automate and transform operations
We help businesses become future ready through our solutions and services designed with Lean Six Sigma and ITIL best practices at the core. Our approach is such that we can tailor our offerings to provide any one of the following as a stand-alone offering or as a combination of services.
For any contact center, customer experience management is crucial. This is the sole reason why brands across industries are transforming their contact centers on a priority. We have helped several clients assess their contact center operations and identify gaps in operation planning, leadership, people skills, processes, and performance to deliver:
Regular enterprise performance reviews and systematic implementation of improvement plans is an imperative in today’s digital set up. We study defined targets and suggests modifications and identifying gaps in performance while acting as a catalyst to improve performance and so far we have helped our customers by:
Rule out process performance issues and enhance operational efficiency, customer experience, and organization-wide bottom line improvements. Key aspects include:
Lean Six Sigma
Being a leader in this industry we know that customer expectations are evolving, they demand an omni-channel experience across all interaction channels. We are consistently enhancing customer experience by enabling digital self-serve channels and integrating support channels to improve customer experience, drive down costs, and enhance value for customer:
RPA has become an indispensable part of Contact Centers. We carefully assess the automation potential of processes, strategize based on business priority, develop a proof of concept, and implement RPA along with organizational change management. We focus on process performance issues, operational efficiency, and organization-wide bottom line improvement, and we have so far delivered:
TechMBPS consulting team’s digital maturity assessment framework gives a 360 degree insight to customer experience management. In addition to high-level recommendations to improve the performance of the team to serve customers better.