Have a Problem? We have the Solution…

No two businesses are alike and the scope of any business transformation initiative can vary, based on the nature, size, and the business environment. To keep up with the digital wave and changing regulations every business is looking to transform and move up the value chain. Before you take the leap, it is important that you understand every aspect that will be affected by this transformation, right from customer behaviour to the technical complexity and the commercial impact. Only professional consultants can point out the right opportunities, the common pitfalls, and the most crucial aspects you need to watch out for. With them the transition becomes smooth, you can keep competition at bay, and grow exponentially.

The TechM BPS Edge

Our approach towards consulting is simple— help businesses run faster, better, and cost effectively. Our expert consultants focus on making businesses future ready, by analyzing a wide spectrum of people, processes, technology, and frameworks. Our complete life-cycle solution is designed with Lean, Six Sigma and ITIL best practices at its core.

Our Consulting approach is simple:
  • Process Re-engineering Process Heat-map
  • Process Investigation and Capture
  • Process Assessment and Analysis
  • Feasibility Analysis
  • Target Operating Model and Deployment

Why TechM BPS?

Optimized processes and significant reduction in employee overhead costs Delivered over $6.5 Million in savings Improved customer loyalty and brand stickiness
Improved process health and hygiene Near real-time data insights Reduced manpower requirement for analysis and reporting
Learn more about our Consulting practice:

How it works?

Key Objectives
How Well is Current Operating Model Performing on following Counts?
Customer Experience

How are you measuring C-Sat and driving key satisfaction factors

Effectiveness (Accuracy)

How effective are current people, process and systems


How much standardized are the processes to drive customer commitment


How efficient are current people, processes and systems?


How can we enhance Customer Experience through improved IT & Digitization Initiatives

Are Management Systems (Organization, Performance, etc.) Aligned to Operating Systems?
Organization alignment

How aligned is the strategy towards customer experience

Right Metrics

Is the metrics being measured the right one?


Is Governance facilitating the targets?

Could Process and Organization strategy changes support the change?
Change Readiness

How change ready is the organization to target C-Sat?


Do we have effective training plan to cope up with the initiatives

Continuous Improvement

Does Telco have institutionalized CI plan?


Enhance Customer Exp through improved IT & Digitization Initiatives

Proactive Customer Interaction and Order Management

Consistent Customer Experience through all channels by collaborating with all Teams

Improve Query Resolution and Management Processes

Hear from clients whom we've partnered with successfully.