NextGen Operations

Performance Management and Improvement

Regular enterprise performance reviews and systematic implementation of improvement plans is an imperative in today’s digital set up. We study defined targets and suggest modifications and identify gaps in performance while acting as a catalyst to improve performance.

Target Operating Model Design

We have developed a specialized review and assessment framework to ensure completeness of telecom service delivery framework. It covers operations support and readiness, customer relationship management, service management and operations, resource management and operations, and supplier/partner relationship management.

Consulting in Lean Six Sigma and ISO

Rule out process performance issues and enhance operational efficiency, customer experience, and organization-wide bottom line improvements. Key aspects include:

Quality Management services

We help organizations create a robust quality measurement and management framework to drive better quality of services and ensure excellent customer experience. We critically analyze processes to identify potential points of failure and create checkpoints to ensure quality output.

Operational Efficiency Mapping

We conduct comprehensive operation assessment to benchmark operational performance vis-a-vis industry benchmarks. This way you can reduce performance gaps through transformation initiatives by identifying gaps in key drivers such as people, process, strategy, partnerships, products, and services.