Transforming Retail and Commercial Banks Worldwide
The age of faceless banking is here. Over 70% retail banks in developed economies and 60% banks in the emerging markets are going digital and transforming products and services, business operating models, and business processes to meet the expectations of their always online customers. Banks are investing in digital technologies to empower their customers and keep up with competition from emerging fintechs by:
- Employing innovative payment and mobile point of sale (POS) solutions
- Investing in new channels to support customers — virtual agents, web chats, social media, self help
- Leveraging predictive analytics to derive insights from customer behavior and preferences, to personalize services
Why TechM BPS?
- Smart Offers platform card for issuing banks, helps increase the customer acceptance rate of marketing offers up to 2.5X
- In-house Banking Back Office Analytics platform for reconciliations, payments, and statement generation
- Increase customer service satisfaction through constant innovation of products and services across digital and physical banking touch points to maintain customer loyalty
- Address profitability through automation of front office and back office functions
- Deploy digital channels such as Visual IVR, Virtual Agent, SOCIO, and ChatBOTs
The Tech Mahindra BPS Edge
Our Retail Banking services represent the connected world, offering innovative and customer-centric services and solutions. We are transforming end-to-end banking processes spanning Accounts and Deposits, Cards and Payments, and Mortgage.