Shift valuable resources from low-skill and reactive tasks to areas that support new business avenues, innovation, and revenue-generating services with RPA. You stand to gain a range of benefits due to improved efficiency and performance:

  • 24/7 support
  • Cut down on data entry cost by up to 70%
  • Reduce human effort by 20 to 50%
  • Two times faster onboarding through the IDEs
  • Industry-agnostic – applicable across Verticals and Horizontals
  • Realize ROI in <1 year
  • 100% accurate and completely rule based
  • No added integration costs
  • Non-intrusive – no integration with IT applications

The TechM BPS Edge

Our RPA solutions help our customers achieve better performance and business outcomes at lower costs. So far we have deployed over 1000 robots to automate front-office and back-office processes for our clients. We ensure top-notch customer experience at reduced cost with security, scale and speed.

Front Office Automation:

RPA implementation has a multiplier effect on customer experience. When bots take over end-to-end processes and continuous monitoring of customer journey, the turnaround time reduces from weeks to hours and transforms customer experiences.

Back Office Automation:

Implementing RPA in back-office enables scalability to create a highly responsive virtual workforce. There is complete traceability of every robotic action and decision. We have delivered double-digit reduction in errors. We have also built strong partnerships with leaders in this space to deliver best-of-the-breed solutions to our customers.


Our Next-gen Customer Experience Management Framework

CareXa is Tech Mahindra’s next generation customer care solution, with agent virtualization, analytics, assisted interactions and digital channels. See this video to know more.