Automate Processes and Work Smart

The rules of the game have now changed and it is not about labor arbitrage anymore, but about:

  • Building fungible capacity
  • Optimizing utilization to reduce cost
  • Adding speed, productivity and efficiency
  • Making processes predictable and consistent
  • Freeing up staff so that they can think, create and innovate
  • Implementing controls to ensure zero errors and 100% compliance

As processes change in the competitive businesses, the technology used can't be adapted, evolved, or developed at the speed at which the business needs. The modern enterprise uses a combination of people and technology to fulfil their Business Processes.

However, the processes where people are deployed to provide for the lack of technical skills, may result in errors and delays. This is where RPA can help. It mimics human action with precision and reliability that exceeds human capability and sits within the existing infrastructure and comes at a fraction of the cost.

The TechM BPS Edge

Tech Mahindra Automation Platform, combines desktop automation and unification into a single solution to reduce AHT, avoid manual errors by implementing automation in the front and back-office operations.

Our automation solution helps manage operations effectively and efficiently, thereby improving average handling time and customer experience.

About Uno - Our in-house automation platform

UNO helps manage contact centre operations effectively and efficiently in back and front office scenarios, thereby improving average handling time and customer experience. UNO is part of Tech Mahindra's CareXa, a customer experience framework. UNO improves efficiency by targeting faster and more accurate issue resolution resulting in improved customer experience and lower costs.

How it works?

Tech Mahindra Automation Platform, combines desktop automation and unification into a single solution to reduce AHT, avoid manual errors by implementing automation in the front and back-office operations.

Our automation solution helps manage operations effectively and efficiently, thereby improving average handling time and customer experience.

Results in

Reduction in Average Handling Time by 20% to 30% Increase in Productivity by 20 to 30% Better Customer Experience

Solution Highlights

  • Desktop Automation combines Robotic Process Automation and Desktop Unification
  • Automates repetitive tasks and partially automates tasks that need cognitive inputs
  • Non-intrusive and highly-secure tool, which doesn't need integration with IT systems
  • Shorter cycle time to deploy as it doesn't need to make changes to existing processes
  • Graphical automation designer for rapid roll out

Why TechM BPS?

In-house platform UNO for Front-Office and Back-Office automation 200+ certified RPA experts 500+ robots in play 1.5 million transactions handled every month

RPA programs carried out for over 20 customers across Canada, US, Europe and APAC across multiple vertical segments

Learn more about the advantages of our Automation solutions:

Hear from clients whom we've partnered with successfully.