Analytics-Powered Enterprises: Enhancing Customer Experience and Business Outcomes

Our research says:

World-wide brands focus on driving and sustaining meaningful engagement with their audiences. This is only possible by knowing them better and embedding the brand into their lives. They have access to trillions of bytes of user data, but this data is meaningless if there is no mechanism to sort it, clean it, and comb it for actionable insights.

The Tech Mahindra BPS Edge

We have developed cutting-edge analytics solutions and offerings with a focus on getting real value from data and extracting meaningful insights.

Our in-house analytics platform PRISM is a self-service predictive analytics platform offering:

  • Industry-specific analytics powered by statistical machine learning techniques
  • Real-time descriptive, diagnostic, and predictive analytics
  • Preventive and predictive maintenance in near real time to ensure seamless IT support

We empower your organization to:

  • Reduce time to market
  • Lower business risk
  • Enhance customer experience
PRISM drives business value by:
Accelerate Value
  • Rapid implementation through framework standardization
  • Head start with built in iDecisions® Business KPIs Framework and domain-specific use cases
  • Reduced time to market by 50% for Data Scientists
Reuse Assets
  • Reuse existing knowledge base for new use case creation
  • Reuse existing use cases for faster delivery and optimization
  • Leverage internal asset base created over a period of time
  • Single point Analytical Model Repository
Analytics Governance
  • Single point Analytics KPI repository
  • End-to-End business users’ control on analytics delivery
  • Traceability of legacy use case deployment
  • Standardized predictive analytical model building
  • Focus on core skills: Business Insights and Analysis

Our Approach

Our portfolio cuts across industries providing customized solutions to:

Banking & Financial Services
  • Advanced Analytics
  • Customer Analytics
  • Fraud and Security Intelligence
  • Data Visualization
  • Data Supply Chain
Travel & Airlines
  • Operation, Logistics and Staff
  • Flight Optimization
  • Demand Forecasting
  • Flight Monitoring and Safety
  • Customer Service and Promotion
  • Marketing and Pricing
Hospitality
Telecom
  • Financial Analytics
  • Customer Analytics
  • Call Center Analytics
  • Marketing Analytics
  • Network Analytics
Retail
  • Customer Analytics
  • Marketing Mix
  • Assortment Analytics
  • Supply Chain Analytics