Under pressure to add new customers, optimize marketing, increase average revenue per user (APRU), improve CSAT, retain customers? With TechM BPS Telecom services, you get all this and add-ons such as:

  • 25% reduction in resources
  • 20% cost savings+
  • 30% AHT reduction
  • Reduce Churn through analytics and actions
  • Social Media Command Center and Analytics
  • $1Million new revenue for every Million subscriber base

Our Partners include

  • 65+ Global customers, $2.2Bn in Revenues
  • 11 of Fortune 500 global companies
  • 12 of Top 20 Wireless TSPs
  • 5 Top TEMs
  • 3 Top Telcos in Europe
  • 18 Top Greenfield operators
  • 13 of Top 14 TSPs in India

The TechM BPS Edge

We have built our expertise and intellectual property over the years to partner with the major players in the Telecom industry and these include:

  • Capabilities across analytics, data science, visualization, AI and ML and data supply chain
  • Leveraging in-house analytics platforms - PRISM, CareXa, MDS, Socio, and more
  • iDecisions – industry-specific out-of-the-box business intelligence
  • Mature industry frameworks like CareXa

Our telecom service offerings:

  • Service provisioning and activations
  • Technical help desk and support
  • Customer service (order management)
  • Social media customer relationship management
  • Data cleansing and migration
  • Project management
  • Finance, accounting, and revenue assurance
  • Enterprise contract management
  • Enterprise billing and interconnect
  • Internal service and field dispatch desk